This is a client's Lenovo IdeaCenter all-in-one. I was running regular system image backups to an external 1TB WD MyBook, imaging his 500GB to it. The backups were running successfully. The internal drive failed. I ran a system image recovery. Before the recovery, I set the boot order in the BIOS to include ONLY the HDD at boot order 1, and the CD/DVD at boot order 2. All other boot devices were disabled. The recovery setup went normally, found the image, the various restore points, everything. Even said it completed successfully.
As the recovery was running, it displayed the message: Restoring C: which seemed fine to me. The restore completed successfully so said the message, then after the reboot, it went straight to startup recovery, ran some "fixes", then another reboot, then the blue screen: Verification of a KnownDLL failed, system process terminated unexpectedly, followed by hex error codes: 0xC0000221 (0x00275840 0x00000000)
After another reboot, it went back into startup recovery. This is where things get more weird. It showed an existing Windows install on D:\Windows. What's it doing on D:???
Next it attempted to repair disk errors, another reboot, another BS, same errors.
In System Recovery, command prompt, the windows install is INDEED on D:\, not C:\ where it's supposed to be. I assume this is the root of the problem???
So what am I missing on what should be a straightforward procedure? Let me know what else you need and thanks in advance for any help.