I have a client with a mindspring email address and we recently convertered her email service to Google Apps for Business to be able to sync email messages between mobile devices and multiple computers. The google apps email account is setup to utilize the google email servers to send email messages utilizing her @mindspring.com email address since she has existing clients, printed literature, etc that still use that as her primary business email address.
Now to the problem:
My client has a person that they are corresponding with who lives outside the USA and they are having trouble sending her emails since we did the conversion. Below is a copy of the bounce message that they get when trying to send her email messages.
-------- Original Message --------
Subject: Delay Warning Messages
Date: 02 Jun 2013 23:41:21 +0700
From: Mail Delivery System <MAILER-DAEMON@mailx2-4.cs
This is an automatically generated Delivery Status Notification.
THIS IS A WARNING MESSAGE ONLY.
YOU DO NOT NEED TO RESEND YOUR MESSAGE.
Delivery to the following recipients has been delayed.
The reason for the problem:
4.1.2 - Bad destination host 'DNS Soft Error looking up mindspring.com (MX) while asking recursive_nameserver0.pare
nt. Error was: unable to reach nameserver on any valid IP'
Have looked at both mindspring dns and google spam server and even added the sender to the spam whitelist but he is still getting this error when sending email messages to her address.
Any help with troubleshooting this would be greatly appreciated!! You can private message me if you need actual email addresses...