Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Sonicwall Login page

Posted on 2013-06-02
7
Medium Priority
?
378 Views
Last Modified: 2013-07-29
Hi there,

We're having Sonicwall NSA 3500 firewall in our system. everything is fine except one user for login. Trying to login in that particular username and password immediately logout the session. but other username, login success on the same computer and can start browsing the internet. Could someone tell me why one user among almost 150 users cannot log in properly? after login, immediately it goes to logout page.

thanks in advance.
0
Comment
Question by:normancb
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
7 Comments
 
LVL 20

Expert Comment

by:carlmd
ID: 39215906
Was the user setup on the Sonciwall, and are they using the correct password. If the user is there I would try resetting the password.
0
 

Author Comment

by:normancb
ID: 39215918
user's is from LDAP and yes! it was perfect since she joined the company. only today this issue came out.
0
 
LVL 20

Expert Comment

by:carlmd
ID: 39215981
Can she login on the network (not Sonicwall) with her username and password?

Any chance the password expired?
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:normancb
ID: 39216026
yes. she can. only on login to sonicwall for internet access. but on windows logon and email, it is working fine.
0
 
LVL 20

Expert Comment

by:carlmd
ID: 39216041
Are you using SSO? If so have the user login to the network first, then try internet access.
0
 

Accepted Solution

by:
normancb earned 0 total points
ID: 39217994
it's ok. it is working fine after several hours. but I don't know what exactly the cause of the problem. it happened twice on 2 username on different time. thanks anyway.
0
 

Author Closing Comment

by:normancb
ID: 39363202
This is due to expired authentication password from LDAP. It happens when users don't shutdown or logoff for quite sometime and he/she still logged on the computer. when logging in to the firewall authentication for internet access, it will automatically logout. You cannot find out the error message unless you shutdown or logged off from computer or log to firewall with admin privilege and check on the users authentication in the Test Tab.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Internet is a big network which is formed by connecting multiple small networks.It is a platform for all the users which are connected to it.Internet act as platform in different fields. Such as: Internet  as a collaboration platform. Internet  as…
Imagine you have a shopping list of items you need to get at the grocery store. You have two options: A. Take one trip to the grocery store and get everything you need for the week, or B. Take multiple trips, buying an item at a time, to achieve t…
This Micro Tutorial will demonstrate how nuggets on the Web are formatted by using Chrome Developer Tools. These tools would not only view the site's CSS but it can also modify it and save the CSS to use on your own site.
Shows how to create a shortcut to site-search Experts Exchange using Google in the Chrome browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch the Search Engine Menu: In chrome, via you…
Suggested Courses

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question