Solved

CRM business unit disabled

Posted on 2013-06-03
7
707 Views
Last Modified: 2013-06-04
Hi All,

In a situation of lack of thought this afternoon I have accidently disabled the business units within my CRM Dynamics 4.0. I was intending to disable a business unit which is no longer required however as it turns out disabling that unit has diabled all units. I cannot access anything within the CRM regardless of which account I use as I receive the same error meesage stating that the current operation cannot be performed as the business unit is disabled.

My question is, is there a way to enable the business units again either from the backend of the CRM database or a GUI feature I have overlooked somewhere within the CRM.

Any assistance on this mater would be greatly appreciated as we now rely on the CRM so I need to have the CRM back up and working asap. Thanks.
0
Comment
Question by:Adma1
  • 3
  • 3
7 Comments
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 39215749
Are non of the user accounts (administrator?) in the root business unit?  I don't think it is possible to disable the root business unit so there should still be at least one user account that can log in to CRM.
0
 
LVL 19

Accepted Solution

by:
Rikin Shah earned 500 total points
ID: 39215898
0
 

Author Comment

by:Adma1
ID: 39221222
I managed to resolve this issue using these steps.

Backup the orgname_MSCRM and MSCRM_Config.
Find the systemuserid for system admin in systemuserbase table.
Find the system admin in systemuserbase and resourcebase, if isdisabled=1, set isdisabled=0.
Find the Business Unit the user belongs to in businessunitbase table. if isdisabled=1, set isdisabled=0.
0
Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 39221225
Great news, award yourself the points!
0
 

Author Comment

by:Adma1
ID: 39221229
No I must award points to rikin_shah as I got that information from the link to the post he/she provided in the post.
0
 
LVL 29

Expert Comment

by:Feridun Kadir
ID: 39221231
Of course.

So did you really have no enabled users in the database?  I thought CRM 4.0 wouldn't allow that to happen, perhaps that feature was introduced in CRM 2011.
0
 

Author Comment

by:Adma1
ID: 39221249
Yes definitely had no users enabled.
0

Featured Post

Live: Real-Time Solutions, Start Here

Receive instant 1:1 support from technology experts, using our real-time conversation and whiteboard interface. Your first 5 minutes are always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Dynamics CRM Contacts Sync 5 43
Historic searches in Microsoft Dynamics CRM 4 177
CRM, GP and SL 5 88
Common Front Ends using Dynamics CRM 3 100
On Sep 22nd 2014 Microsoft released Update Rollup 1 for Microsoft Dynamics CRM 2013 Service Pack 1 and back in July Update Rollup 3 was released.  So we now have:   Update Rollup 1Update Rollup 2Update Rollup 3Service Pack 1Update Rollup 1 for S…
For cloud, the “train has left the station” and in the Microsoft ERP & CRM world, that means the next generation of enterprise software from Microsoft is here: Dynamics 365 is Microsoft’s new integrated business solution that unifies CRM and ERP fun…
In a recent question (https://www.experts-exchange.com/questions/28997919/Pagination-in-Adobe-Acrobat.html) here at Experts Exchange, a member asked how to add page numbers to a PDF file using Adobe Acrobat XI Pro. This short video Micro Tutorial sh…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question