Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 869
  • Last Modified:

CRM business unit disabled

Hi All,

In a situation of lack of thought this afternoon I have accidently disabled the business units within my CRM Dynamics 4.0. I was intending to disable a business unit which is no longer required however as it turns out disabling that unit has diabled all units. I cannot access anything within the CRM regardless of which account I use as I receive the same error meesage stating that the current operation cannot be performed as the business unit is disabled.

My question is, is there a way to enable the business units again either from the backend of the CRM database or a GUI feature I have overlooked somewhere within the CRM.

Any assistance on this mater would be greatly appreciated as we now rely on the CRM so I need to have the CRM back up and working asap. Thanks.
0
Adma1
Asked:
Adma1
  • 3
  • 3
1 Solution
 
Feridun KadirPrincipal ConsultantCommented:
Are non of the user accounts (administrator?) in the root business unit?  I don't think it is possible to disable the root business unit so there should still be at least one user account that can log in to CRM.
0
 
Rikin ShahMicrosoft Dynamics CRM ConsultantCommented:
0
 
Adma1Author Commented:
I managed to resolve this issue using these steps.

Backup the orgname_MSCRM and MSCRM_Config.
Find the systemuserid for system admin in systemuserbase table.
Find the system admin in systemuserbase and resourcebase, if isdisabled=1, set isdisabled=0.
Find the Business Unit the user belongs to in businessunitbase table. if isdisabled=1, set isdisabled=0.
0
Visualize your virtual and backup environments

Create well-organized and polished visualizations of your virtual and backup environments when planning VMware vSphere, Microsoft Hyper-V or Veeam deployments. It helps you to gain better visibility and valuable business insights.

 
Feridun KadirPrincipal ConsultantCommented:
Great news, award yourself the points!
0
 
Adma1Author Commented:
No I must award points to rikin_shah as I got that information from the link to the post he/she provided in the post.
0
 
Feridun KadirPrincipal ConsultantCommented:
Of course.

So did you really have no enabled users in the database?  I thought CRM 4.0 wouldn't allow that to happen, perhaps that feature was introduced in CRM 2011.
0
 
Adma1Author Commented:
Yes definitely had no users enabled.
0

Featured Post

Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now