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CRM business unit disabled

Posted on 2013-06-03
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Last Modified: 2013-06-04
Hi All,

In a situation of lack of thought this afternoon I have accidently disabled the business units within my CRM Dynamics 4.0. I was intending to disable a business unit which is no longer required however as it turns out disabling that unit has diabled all units. I cannot access anything within the CRM regardless of which account I use as I receive the same error meesage stating that the current operation cannot be performed as the business unit is disabled.

My question is, is there a way to enable the business units again either from the backend of the CRM database or a GUI feature I have overlooked somewhere within the CRM.

Any assistance on this mater would be greatly appreciated as we now rely on the CRM so I need to have the CRM back up and working asap. Thanks.
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Question by:Adma1
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Expert Comment

by:Feridun Kadir
ID: 39215749
Are non of the user accounts (administrator?) in the root business unit?  I don't think it is possible to disable the root business unit so there should still be at least one user account that can log in to CRM.
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Accepted Solution

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Rikin Shah earned 500 total points
ID: 39215898
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Author Comment

by:Adma1
ID: 39221222
I managed to resolve this issue using these steps.

Backup the orgname_MSCRM and MSCRM_Config.
Find the systemuserid for system admin in systemuserbase table.
Find the system admin in systemuserbase and resourcebase, if isdisabled=1, set isdisabled=0.
Find the Business Unit the user belongs to in businessunitbase table. if isdisabled=1, set isdisabled=0.
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LVL 29

Expert Comment

by:Feridun Kadir
ID: 39221225
Great news, award yourself the points!
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Author Comment

by:Adma1
ID: 39221229
No I must award points to rikin_shah as I got that information from the link to the post he/she provided in the post.
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Expert Comment

by:Feridun Kadir
ID: 39221231
Of course.

So did you really have no enabled users in the database?  I thought CRM 4.0 wouldn't allow that to happen, perhaps that feature was introduced in CRM 2011.
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Author Comment

by:Adma1
ID: 39221249
Yes definitely had no users enabled.
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