Cannot transfer iPhone photos to windows 7

Hi

I am trying to transfers some photos taken on my iPhone 5 to my Windows 7 laptop.
This should be a very straight forward process, just as it would be if I connected a camera to my laptop:

Plug the iPhone into thePC.
Open "Computer".
Find the iPhone Icon in Computer.
Open iPhone and find the DCIM folder and open this.
Drag n Drop the photos from DCIM to Computer.

All works well up until I look in the DCIM folder to find the photos, but none are displayed (there should be 20+). Right-clicking and looking at the properties of the DCIM folder shows 0 folders & 0 files.

Am I missing something here?

Thanks for your time
Neil
NELMOAsked:
Who is Participating?

Improve company productivity with a Business Account.Sign Up

x
 
NELMOConnect With a Mentor Author Commented:
Solution found (at least for me) on another forum.

I have the security PIN set (I have to, to access the company Exchange Server).
I was just connecting the phone without it being unlocked and because it seemed like it was connecting correctly and letting me open the iPhone icon, i never thought I had to unlock the phone.
Unlock the phone (not remove the PIN) and the DCIM folder contents are available.
Obvious really.

Thanks for the replies.
0
 
JohnBusiness Consultant (Owner)Commented:
Make a new Photo folder on the iPhone and move or copy the photos into that new folder. Now try syncing back to the computer again.  

... Thinkpads_User
0
 
Dirk MareSystems Engineer (Acting IT Manager)Commented:
Hi,

I ran into the same problem not to long ago.

I normally just email the photos to myself.

Itunes would be your best option here...
0
Get your problem seen by more experts

Be seen. Boost your question’s priority for more expert views and faster solutions

 
Alan HardistyCo-OwnerCommented:
Is there no other folder under the DCIM folder?

I have a randomly named folder on my phone and can browse the photos I have taken in that folder happily.

Alan
0
 
Dirk MareSystems Engineer (Acting IT Manager)Commented:
I should give that I try as we'll

Thanks for posting back
0
 
NELMOAuthor Commented:
It solved the problem
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.