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Dell Bluetooth 365 module keeps disconnecting

Posted on 2013-06-03
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Last Modified: 2016-11-23
I have a Dell Inspiron N7010 with the Dell Bluetooth 365 module.  Ive had the laptop for a little over 2 years and just recently used the bluetooth module for the first time for a set of BT headphones I picked up.  All went well for the first 3-4 days, then i'd connect the headphones and after about 3-5 second they'd disconnect, and the BT module would disappear from Device Manager until I restarted.  I have reinstalled the drivers with the latest Dell drivers with no success.
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Question by:Mike
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5 Comments
 
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 39216355
Some people has troubles with Dell drivers:  http://en.community.dell.com/support-forums/laptop/f/3518/p/19276516/19518561.aspx. Try with R167661 driver as suggested on one post on previous link
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Expert Comment

by:Darr247
ID: 39216683
The R167661.exe file contains 32-bit XP drivers; the Inspiron 17 (N7010) laptop was only sold with Vista x64 or Win7 x64 (not sure why posters here think the installed OS is irrelevant info).

I suspect 2.4GHz interference.
e.g. 802.11b/g/n WiFi, 2.4GHz cordless phone, microwave oven, et al.
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Mike earned 0 total points
ID: 39220913
Wound up having to wipe out the laptop completely and reinstall Windows.  Used the supplied Dell drivers for the 365 module and all is working fine now.  Obviously the OS/Drivers were corrupt.
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Expert Comment

by:Darr247
ID: 39222362
When you have problems with a windows machine, it helps to reveal the version of windows.
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Author Closing Comment

by:Mike
ID: 39232768
None of the above solutions helped.
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