Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Does Exchange 2010 content index affect Outlook searches?

Posted on 2013-06-03
4
Medium Priority
?
1,309 Views
Last Modified: 2013-06-05
Exchange 2010 14.2

CAS array
2 x mailbox servers in a DAG
Outlook 2010 clients

Some of our mailbox servers have a Content Index State of FAILED.

Some users report their search facility within Outlook doesn't return any results, or at best incomplete results.   (We are not using Windows Desktop Search)

Do the mailbox database content indexes have a bearing on a client's ability to search?
0
Comment
Question by:WBC2013
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
4 Comments
 
LVL 4

Accepted Solution

by:
Jeffery Hayes earned 1000 total points
ID: 39216696
Do the mailbox database content indexes have a bearing on a client's ability to search?

Short answer Yes.

Ok So basically what occurred is the index needs to be rebuilt for the users mailbox.

Test exchange search - To see if the mailbox passes

http://technet.microsoft.com/en-us/library/bb124733(v=exchg.141).aspx

Get-failedcontentindexdocuments - Find out what content isn't going to be found when the user searches the mailbox from outlook or the OWA

http://technet.microsoft.com/en-us/library/dd351154(v=exchg.141).aspx 


Explains how to fix the issue.

http://technet.microsoft.com/en-us/library/bb123701(v=exchg.141).aspx 

Sorry there all URL's but the tech-net articles are very well written.
0
 

Author Comment

by:WBC2013
ID: 39221397
Many thanks!

Its what I suspected but your selection of links have resolved the problem for us!
0
 
LVL 4

Expert Comment

by:Jeffery Hayes
ID: 39221626
Gald to have been able to help.
0
 

Author Comment

by:WBC2013
ID: 39221701
For the benefit of the community:


Problem: Users cannot create new folders in Outlook and search doesn't return any results.

To resolve:

In Exchange powershell

1 Run this to get a table of the database statuses:

> Get-MailboxDatabaseCopyStatus -server serverName | FL Name,*Index*

2 Then stop the database replication:

> suspend-mailboxDatabaseCopy - Identity "DatabaseName\ServerName"

3 Repeat for all other databases that say ContentIndexState failed

4 Find script on one of the exchange servers
C:\program files\exchange server\v14\scripts\resetSearchIndex.ps1

> run "resetSearchIndex.ps1 - force "DatabaseName"

5 Recreate the content index for specific database

> Update-MailboxDatabaseCopy -Identity "DatabaseName\ServerName" -SourceServer serverName -CatalogOnly

6 repeat update command for all other failed databases

The final update command may take 10 minutes to complete or all night. There is on screen progress in the powershell window to see whats happening. Users can still use Outlook so there is no noticable outage of sorts.

Once complete run this to see if it worked ...

> Get-MailboxDatabaseCopyStatus -server serverName | FL Name,*Index*
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
New style of hardware planning for Microsoft Exchange server.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
Suggested Courses

664 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question