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Does Exchange 2010 content index affect Outlook searches?

Posted on 2013-06-03
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Last Modified: 2013-06-05
Exchange 2010 14.2

CAS array
2 x mailbox servers in a DAG
Outlook 2010 clients

Some of our mailbox servers have a Content Index State of FAILED.

Some users report their search facility within Outlook doesn't return any results, or at best incomplete results.   (We are not using Windows Desktop Search)

Do the mailbox database content indexes have a bearing on a client's ability to search?
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Question by:WBC2013
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Jeffery Hayes earned 1000 total points
ID: 39216696
Do the mailbox database content indexes have a bearing on a client's ability to search?

Short answer Yes.

Ok So basically what occurred is the index needs to be rebuilt for the users mailbox.

Test exchange search - To see if the mailbox passes

http://technet.microsoft.com/en-us/library/bb124733(v=exchg.141).aspx

Get-failedcontentindexdocuments - Find out what content isn't going to be found when the user searches the mailbox from outlook or the OWA

http://technet.microsoft.com/en-us/library/dd351154(v=exchg.141).aspx 


Explains how to fix the issue.

http://technet.microsoft.com/en-us/library/bb123701(v=exchg.141).aspx 

Sorry there all URL's but the tech-net articles are very well written.
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Author Comment

by:WBC2013
ID: 39221397
Many thanks!

Its what I suspected but your selection of links have resolved the problem for us!
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Expert Comment

by:Jeffery Hayes
ID: 39221626
Gald to have been able to help.
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Author Comment

by:WBC2013
ID: 39221701
For the benefit of the community:


Problem: Users cannot create new folders in Outlook and search doesn't return any results.

To resolve:

In Exchange powershell

1 Run this to get a table of the database statuses:

> Get-MailboxDatabaseCopyStatus -server serverName | FL Name,*Index*

2 Then stop the database replication:

> suspend-mailboxDatabaseCopy - Identity "DatabaseName\ServerName"

3 Repeat for all other databases that say ContentIndexState failed

4 Find script on one of the exchange servers
C:\program files\exchange server\v14\scripts\resetSearchIndex.ps1

> run "resetSearchIndex.ps1 - force "DatabaseName"

5 Recreate the content index for specific database

> Update-MailboxDatabaseCopy -Identity "DatabaseName\ServerName" -SourceServer serverName -CatalogOnly

6 repeat update command for all other failed databases

The final update command may take 10 minutes to complete or all night. There is on screen progress in the powershell window to see whats happening. Users can still use Outlook so there is no noticable outage of sorts.

Once complete run this to see if it worked ...

> Get-MailboxDatabaseCopyStatus -server serverName | FL Name,*Index*
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