My Veeam backup is frozen, what's the best way to stop it?

Yesterday I successfully replicated my Exchange server to a repository on the local SAN.  Then I launched a replication to the remote (Disaster Recovery) host over the WAN.  That job is still "processing" after 14 hours, although it has only processed 0.0 KB.

What is the best way to stop this job?

Why I'm asking is:  Last week I launched a replication to the same remote replica, but I had forgotten that I had launched a Consolidation on that replica that was still running.  So I stopped the job.  Then since it didn't want to stop for a long time, I rebooted the Veeam B & R server.  

Then I consolidated the snapshots on that replica, and on the vm itself.  And since then, I haven't been able to replicate to that replica.  

Maybe my question is, "How can I repair a replica that seems to be 'broken'"?

Dwight BaerStudentAsked:
Who is Participating?
Andrew Hancock (VMware vExpert / EE MVE^2)Connect With a Mentor VMware and Virtualization ConsultantCommented:
Shutdown the Appliance, Stop all Veeam Services.

Remove all Snapshots and CTK files.
Dwight BaerStudentAuthor Commented:
Supplementary information/question:  I am using CBT (Changed Block Tracking).  How does CBT work when I have two replicas - one on the local SAN and one remote?  Is the local replica considered by Veeam when I replicate to the remote replica?
MaximK10Connect With a Mentor Commented:
If what Hanccocka mentioned doesnt work, please contact customer support -
Dwight BaerConnect With a Mentor StudentAuthor Commented:
Yes, I am pursuing customer support "in parallel" with this query.  My problem is, as a Veeam newbie, sometimes I don't even understand the support tech's answers when he answers my questions.  Plus he seems unwilling to address the big picture.

Meanwhile, I think the replication is working tonight.  I'll know in the morning.  I created a new snapshot on the replica, then deleted it, then I re-mapped the replica in the job.  

Thanks hanccocka and MaximK10.  Much.
Dwight BaerStudentAuthor Commented:
Thanks Hanccocka, sorry I forgot to close this.  Your answer was what I needed.
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.