Solved

KeyBoardHook.dll error

Posted on 2013-06-03
7
1,116 Views
Last Modified: 2013-06-18
When opening Microsoft Word 2010, it generates a VB script run-time error 53 (see attached)
I am unable to find this file on other WIN7 Pro PC with Office 2010 installed. I've performed a full extraction of Office, performed a repair, and reset the the Word preferences to no avail.

Once the End button it clicked - Word operates normally.

Any suggestions would be appreciated - thanks
keyboardhook.jpg
0
Comment
Question by:sometimesclueless
7 Comments
 
LVL 9

Expert Comment

by:M Roe
ID: 39217197
This is an add-in that needs to be checked or turned off
0
 
LVL 9

Expert Comment

by:M Roe
ID: 39217200
it is usually found in file, options, add-ins
0
 

Author Comment

by:sometimesclueless
ID: 39217205
Look there already - it's not listed. These users do have the Bloomberg keyboard software installed. That was removed and tested but still the error persists.
0
Complete VMware vSphere® ESX(i) & Hyper-V Backup

Capture your entire system, including the host, with patented disk imaging integrated with VMware VADP / Microsoft VSS and RCT. RTOs is as low as 15 seconds with Acronis Active Restore™. You can enjoy unlimited P2V/V2V migrations from any source (even from a different hypervisor)

 
LVL 76

Expert Comment

by:GrahamSkan
ID: 39217219
You have an add-in or an automatically-initiated VBA macro. Keyboardhook.dll isn't a Microsoft dll. In fact, it could be a part of some malware product, so be sure that you know about and trust all your add-ins and macros.
0
 
LVL 4

Accepted Solution

by:
thelug earned 500 total points
ID: 39217236
Usually, error 53 upon load is an indication of a faulty add-in.  Check and disable any add-ins you don't recognize (File/Options/Add-Ins.)  

http://www.extendoffice.com/documents/office/489-office-2010-add-ins-managerhow-to-addremove-add-ins.html

Alternatively, you can try to start word in safe mode to see what happens (winword.exe /a from a command prompt.)  If it launches without the error 53, it's a safer assumption that a faulty add-in is the culprit.

You can also try closing word and deleting the normal.dotm file as well...but you will lose all macros and word customizations...so back the file up first.

Hope this helps.
0
 
LVL 1

Expert Comment

by:c08ra
ID: 39217241
The file keyboardhook.dll belongs to a piece of malicious software. However as you are getting a run time error it appears that this file has been deleted, hence the error when the vb script cannot open it. For more info on this file click  HERE  You might want to run malwarebytes to check your system didnt get infected, just to be on the safe side. malwarebytes link HERE
0
 
LVL 9

Expert Comment

by:M Roe
ID: 39217250
run msconfig and disable startup of programs to see if  you can find the one related to the keyboard
0

Featured Post

Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Entering a date in Microsoft Access can be tricky. A typo can cause month and day to be shuffled, entering the day only causes an error, as does entering, say, day 31 in June. This article shows how an inputmask supported by code can help the user a…
Using Word 2013, I was experiencing some incredible lag when typing.  Here's what worked for me....
This video shows and describes the main difference between both orientations in Microsoft Word. Viewers will understand when to use each orientation and how to get the most out of them.
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …

837 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question