Solved

outlook 2010 acting weird- multiple messages selected when drag and drop

Posted on 2013-06-03
10
662 Views
Last Modified: 2013-07-05
When using outlook 2010 "normally" I could take and click and hold a message and then drag and place it into a folder. However, for some reason when I do it now, it is not selecting the 1 email. Instead all the emails get selected in my in-box.  
I can't figure this out... can you help?

Happens on windows 7 machine.
And noticed it on a windows xp machine too.
0
Comment
Question by:bbimis
10 Comments
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
It works normally on my Windows 7 Outlook 2010 machine. I suggest you do an Outlook (Office) Repair. Do this from Control Panel. My own machine is fully patched.

I cannot explain why two independent machines are having the same problem like this unless you are experiencing a virus outbreak of some kind.

Are you using your mouse carefully?  If you are using a touch pad, try substituting a real mouse.

.... Thinkpads_User
0
 
LVL 10

Expert Comment

by:Sam Simon Nasser
Comment Utility
maybe there is a plugin or something that makes this. start outlook with the defaukt values and try:
go to start - run and type: Outlook.exe /resetnavpane
0
 
LVL 6

Expert Comment

by:Kyle_Davies
Comment Utility
Try to start Outlook 2010 in safemode and see if it happens again

start>run> outlook.exe /safe if it does not do it in safe mode then it is possible you have added plug ins installed that keep on crashing, look for any error's in event viewer.
0
 

Author Comment

by:bbimis
Comment Utility
i was incorrect its actually OWA the online version sorry :(
but when you drag over to a folder it selects all of them instead of just one. User is running IE10 and windows 7
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
Try selecting the emails individually. Click on just one and see what happens. You may be better off and much safer to clock on the item and then select where to move it to. I do that with my own web mail (but that is not OWA).

... Thinkpads_User
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:bbimis
Comment Utility
fixed rolled back ie10 to ie9
0
 
LVL 90

Accepted Solution

by:
John Hurst earned 500 total points
Comment Utility
IE 11 is coming out soon, so support for IE 9 will soon drop.

Try OWA in IE 10 in compatibility mode on another machine for interest.

And then why also in XP which, while dead, only goes up to IE 8?

... Thinkpads_ User
0
 

Author Closing Comment

by:bbimis
Comment Utility
thanksf ro your help
0
 
LVL 90

Expert Comment

by:John Hurst
Comment Utility
@bbimis - You are most welcome and I was very happy to help you.

..... Thinkpads_User
0
 

Expert Comment

by:HWC003
Comment Utility
This is a known problem with Windows 7, IE-10 and OWA on Exchange 2010. Works fine with Windows 8 but not with Windows 7. Microsoft has replicated it months ago but reading the TechNet blogs hasn't come up with a fix. Other than IE-9, Firefox, etc.
0

Featured Post

Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

Join & Write a Comment

Outlook Free & Paid Tools
If you don't know how to downgrade, my instructions below should be helpful.
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now