Mac RDP Clients unable to hear audio when connected to Windows 2008 R2 RDS Server

Posted on 2013-06-03
Medium Priority
Last Modified: 2013-08-13
We have a windows 2008r2 RDS server with no sound card.  I installed the Desktop Experience feature and have all clients play audio on their local machine.  This works fine if it is a pc, but there is no audio when anyone connects via  a mac.
Question by:GDB Ian
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Expert Comment

by:Rich Weissler
ID: 39218813
Well, there is an older Microsoft Knowledgebase article that describes the situation you are experiencing, except it's for Windows 2008, not Windows 2008 R2.

That said, I also found a blog that indicates that this fix was also included in Windows 2008 R2 SP1.

I suppose that leads me to the question: Do you already have SP1 installed on your Windows 2008 R2 server?

Author Comment

by:GDB Ian
ID: 39219724
Yes, we have SP1 already installed.
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Accepted Solution

Rich Weissler earned 1500 total points
ID: 39219825
It would appear you aren't the only person experiencing this problem.  I would say that it's identical to the problem that was occurring on Windows Server 2008 (6.0).  Looking at the post-SP1 fixes available to RD in 2008 R2, the closest hot fix actually addresses an issue with a second connection... not specifically Mac users.  I'd be slightly tempted to possibly try that hotfix, although it doesn't update the rdpeengd.* files, which I believe are what need to be updated.

Because I believe what you've found is a bug that was fixed in a previous version of the software, and isn't fixed in this version, I'd suggest your best chance at a solution will be to contact Microsoft.  If you don't have a contract with them, you can submit this bug on the Connect page.

I'm sorry that I can't offer a more definitive answer.

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