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Unable to receive attachments from a particular recipient in Outlook 2010

Posted on 2013-06-03
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Last Modified: 2013-06-18
Hello,

One of our employees is having an issue with his vendor sending attachments that he apparently doesn't receive. The email comes in without at attachment and in Plain Text format. When the vendor sends an email with an attachment to someone else CCing our employee, the recipient receives the attachment (message in HTML format) and our employee still does not (message in Plain text format).

I have checked our employee's Outlook settings and everything looks good:

Under Global Settings in the Compose in this message format list, HTML is selected.

Under the Contact/Recipient Settings and Internet format, Let Outlook Decide the best sending format is selected.

I also cleared the contact from autocomplete to see if that would reset whatever settings being cached for him.

Also, I checked the COMM Add-Ins and there isn't anything that seems to be causing the issue, enabled.

For additional information the only thing I know is that the vendor is also using Outlook 2010.

Also,

1. His account is configured through a Microsoft Exchange Server.

2. Our employee's computer is connected to a domain and a network.

3. Logging into a separate computer (or a web interface) makes no difference, the attachment still doesn't come through. He's trying to receive a PDF attachment.

Is this an issue on the sender's side?


Any ideas?
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Question by:leason2
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5 Comments
 
LVL 76

Expert Comment

by:David Lee
ID: 39217661
Does the recipient have any rules, macros, or add-ins that could be responsible for changing the format and stripping the attachments?
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Author Comment

by:leason2
ID: 39219306
No rules, I also checked that.
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LVL 76

Accepted Solution

by:
David Lee earned 2000 total points
ID: 39219329
How about the other two: macros and add-ins?
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Author Closing Comment

by:leason2
ID: 39257415
It was an add-in for Outlook from a phone system we installed.
Thank you for the support!
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LVL 76

Expert Comment

by:David Lee
ID: 39257456
You're welcome!
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