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Asterisk Queue : Play a message "continue to hold or press 2 to leave a voicemail"

Posted on 2013-06-03
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Last Modified: 2013-06-05
Dear Experts:

Once a caller has been queued by Queue(qName), how do we get the on-hold music to say "continue to hold of press 2 to leave a voicemail" and leave these windows of opportunities for the caller to press that number ?

Thanks

Robert.
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Question by:robert90
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Accepted Solution

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nauliv earned 2000 total points
ID: 39218028
Robert, this is actually quite easy. All you need to do is specify the following in your queues.conf for the queue(e) you want to provide the feature:

* context=context-name
* periodic-announce=file-name
* periodic-announce-frequency=seconds  this is how frequently the message "continue to hold of press 2 to leave a voicemail" will be played. you don't need to do this at the onhold music level

Then in your dialplan, create a context [xxxxxxx], with one or more extensions (one digit extensions only)  matching the option you want.

With the example you provided, the result will be:

In queues.conf

[qName]
periodic-announce=continue-hold-or-two
periodic-announce-frequency=60
context=exitqueue

In extensions.conf

[exitqueue]
exten => 2,1,Voicemail(1234@vmcontext)


Let us know if you have any question.
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Author Comment

by:robert90
ID: 39218296
wao nauliv, that was a quick answer, thanks so much. it seems to be exactly what i need. i will be testing this tomorrow and let you know.
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Author Comment

by:robert90
ID: 39221367
it works flawlessly, thanks a **lot** for your help!
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