SwiftView printing problems
Posted on 2013-06-04
Alrighty, I've got some odd goings on...
Recently we had a client buy a new server, and upgrade SBS to the latest.
I've published their printers from print management, and that's all working fine.
The problem we're running into is when they're on a site that requires SwiftView to view documents.
The documents are legal, and as such, generally have mixed sizes (legal and letter).
When printing these docs, initially, they all printed to the plain letter tray (3), and the legal pages got the bottoms cut off.
SO, in the SwiftView plugin options that show up in the print dialogue, we tried a number of things.
HOWEVER, I cannot seem to get the right pages to come out on the right trays.
I can get the legal to go to the legal tray (bypass tray / 5), but I cannot get the letter pages to go to the correct letter tray (which should be 3).
Instead, they always go to the letterhead tray (1), regardless of what tray I specify in the settings.
The printer is a Xerox WorkCentre 5735.
A few of the things we've tried:
-The various output options (windows, direct print, etc.)
-Locally installed printer, rather than mapped from the server
-PS and PCL5 drivers (perhaps I need to go with 6?)
-Auto detected trays
-Verified trays were identifying correctly in printer properties, as well as the web interface
Does anyone have experience with this quirky SwiftView stuff?
Any ideas why it's doing what it's doing, or what I need to change (printer or swiftview) to make it work right?