Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Purging email automatically

Posted on 2013-06-04
15
Medium Priority
?
91 Views
Last Modified: 2013-12-07
Set up Exchange 2003 to purge emails after 90 days. Although i get message saying it has purged emails not all users email are being purged. Some have one older than 90 days.

Here is the message we receive each night regarding purge

The Microsoft Exchange Server Mailbox Manager has completed processing mailboxes
Started at:      2013-06-04 00:00:30
Completed at:      2013-06-04 00:00:55
Mailboxes processed:      192
Messages moved:      0
Size of moved messages:      0.00 KB
Deleted messages:      807
Size of deleted messages:      70.51 MB
0
Comment
Question by:WakeHelpdesk
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 7
15 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39219287
The date that Exchange looks at when purging is not when the email was received.  It looks at when the email message arrived in the folder that it resides in and if an 89-day old message is moved from one folder to another, then it will be another 90-days before that message will be automatically purged.

This is normal behavior.

Alan
0
 

Author Comment

by:WakeHelpdesk
ID: 39219531
I have messages in users sent folders that go back to January. Is there any other criteria
I am missng maybe?
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39219541
How have you setup the automated purge?
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:WakeHelpdesk
ID: 39219576
Yes, I sent the message we receive nightly with update of what was purgedin earlier thread.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39219587
That tells me what was purged, not how you set it up.

What steps did you follow to setup the automated purging?

Did you follow a link from a website?  If you did - which website?

Alan
0
 

Author Comment

by:WakeHelpdesk
ID: 39219695
Sorry misread your message here is print screen of Policy.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39219987
You seem to have missed adding the screen-print, which isn't hard to do on EE :)

Alan
0
 

Author Comment

by:WakeHelpdesk
ID: 39220063
Here you go
Expolicy1.bmp
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39220119
Thanks.

Okay - that looks fine.

Was the mailbox on the current computer sucked down from the server within the last 90 days, because that will also reset the 90-day count?

Alan
0
 

Author Comment

by:WakeHelpdesk
ID: 39220131
No
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39220149
Okay - can you screen dump the rest of the tabs for the Mailbox Policy please.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39223565
Everything looks to be set correctly.  I would suggest you monitor it for a few weeks to see if more items are automatically deleted.

Alan
0
 

Accepted Solution

by:
WakeHelpdesk earned 0 total points
ID: 39264315
Still getting same. Some people are having mail deleted others have mail over 3 months.
Not sure what else I can do.
0
 

Author Closing Comment

by:WakeHelpdesk
ID: 39702889
got answer from a different source
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question