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Purging email automatically

Posted on 2013-06-04
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Last Modified: 2013-12-07
Set up Exchange 2003 to purge emails after 90 days. Although i get message saying it has purged emails not all users email are being purged. Some have one older than 90 days.

Here is the message we receive each night regarding purge

The Microsoft Exchange Server Mailbox Manager has completed processing mailboxes
Started at:      2013-06-04 00:00:30
Completed at:      2013-06-04 00:00:55
Mailboxes processed:      192
Messages moved:      0
Size of moved messages:      0.00 KB
Deleted messages:      807
Size of deleted messages:      70.51 MB
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Question by:WakeHelpdesk
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15 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39219287
The date that Exchange looks at when purging is not when the email was received.  It looks at when the email message arrived in the folder that it resides in and if an 89-day old message is moved from one folder to another, then it will be another 90-days before that message will be automatically purged.

This is normal behavior.

Alan
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Author Comment

by:WakeHelpdesk
ID: 39219531
I have messages in users sent folders that go back to January. Is there any other criteria
I am missng maybe?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39219541
How have you setup the automated purge?
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Author Comment

by:WakeHelpdesk
ID: 39219576
Yes, I sent the message we receive nightly with update of what was purgedin earlier thread.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39219587
That tells me what was purged, not how you set it up.

What steps did you follow to setup the automated purging?

Did you follow a link from a website?  If you did - which website?

Alan
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Author Comment

by:WakeHelpdesk
ID: 39219695
Sorry misread your message here is print screen of Policy.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39219987
You seem to have missed adding the screen-print, which isn't hard to do on EE :)

Alan
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Author Comment

by:WakeHelpdesk
ID: 39220063
Here you go
Expolicy1.bmp
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39220119
Thanks.

Okay - that looks fine.

Was the mailbox on the current computer sucked down from the server within the last 90 days, because that will also reset the 90-day count?

Alan
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Author Comment

by:WakeHelpdesk
ID: 39220131
No
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39220149
Okay - can you screen dump the rest of the tabs for the Mailbox Policy please.
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Author Comment

by:WakeHelpdesk
ID: 39220210
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39223565
Everything looks to be set correctly.  I would suggest you monitor it for a few weeks to see if more items are automatically deleted.

Alan
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Accepted Solution

by:
WakeHelpdesk earned 0 total points
ID: 39264315
Still getting same. Some people are having mail deleted others have mail over 3 months.
Not sure what else I can do.
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Author Closing Comment

by:WakeHelpdesk
ID: 39702889
got answer from a different source
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