Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Prevent exchange 2010 from changing friendly name on inbound emails

Posted on 2013-06-04
11
Medium Priority
?
511 Views
Last Modified: 2013-06-15
techsupport@domain.com is apart of a distribution group. A ticketing system also emails from techsupport@domain.com to the exchange users. Exchange is removing the friendly name coming from the ticketing system and replacing it with the name of the distribution group. How do I prevent this from happening?
0
Comment
Question by:cpgtechsupport
11 Comments
 
LVL 18

Expert Comment

by:Don S.
ID: 39219293
Are you sure it is exchange changing the name on the email header or is it your local outlook that is doing the change?  generally it is outlook that does it based on your address book.
0
 
LVL 44

Expert Comment

by:Amit
ID: 39219344
Match both names. Update it in your Exchange too, so both will be similar.
0
 
LVL 1

Author Comment

by:cpgtechsupport
ID: 39219386
We recently migrated from exchange 2007 to exchange 2010 which is when this problem started. Each email from the ticket system will have a different friendly name depending on who generated a ticket.
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

 
LVL 22

Expert Comment

by:Paka
ID: 39231811
You'll need to modify your Exchange 2010 receive connector for the ticketing system using these steps:

This describes the problem and part of the solution:
http://exchangeserverpro.com/resolving-anonymous-mail-gal-exchange-server-2010/

This tells you how to set up the receive connector:
http://exchangeserverpro.com/how-to-configure-a-relay-connector-for-exchange-server-2010/
0
 
LVL 1

Author Comment

by:cpgtechsupport
ID: 39233311
This still does not answer my problem. Lets use a new example scenario. Say you have a distribution group with a friendly name "Accounting department" and an email address of accounting@domain.com.  Then you goto a free php mail website and send an email to user1@domain.com from friendly name "Fake Name", email address accounting@domain.com.

Once exchange 2010 receives that email it will remove "fake name" and replace it with the friendly name "accounting department" referenced in the distribution group and that is how it appears on user1's outlook client and mobile devices.  I do not want "fake name" being replaced by the group name.
0
 
LVL 22

Expert Comment

by:Paka
ID: 39233788
You didn't mention if you want that email suffixed with your domain coming from the outside.  Since this isn't a good idea, I will assume that you want it blocked.  Here's how:

http://alanhardisty.wordpress.com/2010/03/08/prevent-spam-mail-from-your-own-domain-in-exchange-2007/

Assuming you do want it to come from the outside; I would recommend creating a contact and giving it a unique alias/smtp address so that you know email coming from that source is coming from the outside.
0
 
LVL 1

Accepted Solution

by:
cpgtechsupport earned 0 total points
ID: 39235987
Figured out my problem. I had an internal receive connector that had Externally secured enabled and accepted ip range 10.0.0.0-10.255.255.255.

Created another receive connector with externally secured disabled and only specified the IP address of the server mail would be coming from.

This has fixed my problem.

Some of the literature provided above helped me figure out that disabling Externally Secured would prevent address lookups in the GAL.
0
 
LVL 22

Expert Comment

by:Paka
ID: 39236676
If you used the links above, you should award points...
0
 
LVL 1

Author Closing Comment

by:cpgtechsupport
ID: 39249755
Was able to used literature found to resolve my issue
0

Featured Post

Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In this post, I will showcase the steps for how to create groups in Office 365. Office 365 groups allow for ease of flexibility and collaboration between staff members.
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
how to add IIS SMTP to handle application/Scanner relays into office 365.
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses

963 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question