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Prevent exchange 2010 from changing friendly name on inbound emails

Posted on 2013-06-04
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Last Modified: 2013-06-15
techsupport@domain.com is apart of a distribution group. A ticketing system also emails from techsupport@domain.com to the exchange users. Exchange is removing the friendly name coming from the ticketing system and replacing it with the name of the distribution group. How do I prevent this from happening?
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Question by:cpgtechsupport
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Expert Comment

by:Don S.
ID: 39219293
Are you sure it is exchange changing the name on the email header or is it your local outlook that is doing the change?  generally it is outlook that does it based on your address book.
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Expert Comment

by:Amit
ID: 39219344
Match both names. Update it in your Exchange too, so both will be similar.
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Author Comment

by:cpgtechsupport
ID: 39219386
We recently migrated from exchange 2007 to exchange 2010 which is when this problem started. Each email from the ticket system will have a different friendly name depending on who generated a ticket.
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Expert Comment

by:Paka
ID: 39231811
You'll need to modify your Exchange 2010 receive connector for the ticketing system using these steps:

This describes the problem and part of the solution:
http://exchangeserverpro.com/resolving-anonymous-mail-gal-exchange-server-2010/

This tells you how to set up the receive connector:
http://exchangeserverpro.com/how-to-configure-a-relay-connector-for-exchange-server-2010/
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Author Comment

by:cpgtechsupport
ID: 39233311
This still does not answer my problem. Lets use a new example scenario. Say you have a distribution group with a friendly name "Accounting department" and an email address of accounting@domain.com.  Then you goto a free php mail website and send an email to user1@domain.com from friendly name "Fake Name", email address accounting@domain.com.

Once exchange 2010 receives that email it will remove "fake name" and replace it with the friendly name "accounting department" referenced in the distribution group and that is how it appears on user1's outlook client and mobile devices.  I do not want "fake name" being replaced by the group name.
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Expert Comment

by:Paka
ID: 39233788
You didn't mention if you want that email suffixed with your domain coming from the outside.  Since this isn't a good idea, I will assume that you want it blocked.  Here's how:

http://alanhardisty.wordpress.com/2010/03/08/prevent-spam-mail-from-your-own-domain-in-exchange-2007/

Assuming you do want it to come from the outside; I would recommend creating a contact and giving it a unique alias/smtp address so that you know email coming from that source is coming from the outside.
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Accepted Solution

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cpgtechsupport earned 0 total points
ID: 39235987
Figured out my problem. I had an internal receive connector that had Externally secured enabled and accepted ip range 10.0.0.0-10.255.255.255.

Created another receive connector with externally secured disabled and only specified the IP address of the server mail would be coming from.

This has fixed my problem.

Some of the literature provided above helped me figure out that disabling Externally Secured would prevent address lookups in the GAL.
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Expert Comment

by:Paka
ID: 39236676
If you used the links above, you should award points...
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Author Closing Comment

by:cpgtechsupport
ID: 39249755
Was able to used literature found to resolve my issue
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