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Outlook redownloading

Posted on 2013-06-04
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Last Modified: 2013-06-04
Hi,

My boss's outlook has "save a copy on server" checked and using pop3.

This is maybe 5th time happening, all his email on the server have been redownloading.  I talked to the hosting company (Rackspace), they told me I need to recreate an outlook profile.  

What I did was I remove his account in outlook, and recreate a new one (new pst).  Is this correct? or there is a better way?  thanks
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Question by:mcrmg
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4 Comments
 
LVL 17

Expert Comment

by:Lior Karasenti
ID: 39219352
If that solve the problem so I guess its OK, but if not you should try to recreate the profile

Check here for instructions how to do it

http://www.howto-outlook.com/faq/newprofile.htm
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Author Comment

by:mcrmg
ID: 39219362
by creating a new profile, how can I get the email account back to the new profile?
Should I recreate all the email accounts?  He has about 7 email accounts..thanks
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LVL 17

Accepted Solution

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Lior Karasenti earned 400 total points
ID: 39219427
You need to recreate them all if you set new Outlook profile, I would suggest to first export all the data to PST

http://office.microsoft.com/en-us/outlook-help/export-outlook-items-to-an-outlook-data-file-pst-HA102534110.aspx

All the accounts are set to 'Leave Copy on Server'?
How do they not reach the mailbox size limit?
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Author Comment

by:mcrmg
ID: 39219440
yes, all have "leave a copy"......the mailbox size is 25G.

We have two email hosting companies, one is Rackspace, one is Google, we have never had this problem with Google.
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