Solved

UPS Worldship 2013 Won't Open

Posted on 2013-06-04
5
7,881 Views
Last Modified: 2013-06-05
Running Windows XP Sp3.  No viruses, no malware and no failing hardware.  When the program is started the below error is given:

Internal UPS Worldship error.  Database exception

The application was unable to connect to the main database.

The application will exit when you click on OK.
Please restart UPS WorldShip and attempt the operation again.
If the problem persists, call your local help desk.  For the help desk phone number select the help button.

I have performed a system restore to no avail.  No programs have been installed.  When I rest the mouse over the SQL Server Service Manager in the system tray it says Not Connected.  I'm guessing the issue has something to do with SQL server.  Thanks in advance.
0
Comment
Question by:1namyln
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 9

Accepted Solution

by:
BigPapaGotti earned 500 total points
ID: 39219824
Have you tried to reboot the UPS computer at all to allow all the services to restart properly?  When you go into Services can you see the SQL service running? If I recall correctly the SQL server is local on the computer you are launching UPS Worldship from but I could be wrong. Is this computer able to get out to the internet?
0
 
LVL 1

Author Comment

by:1namyln
ID: 39219853
I have rebooted the machine.  I do see the SQL service running.  UPS is remoting in at the moment reinstalling.  Posted here as it took them over a day to assist.  We'll see where that goes.
0
 
LVL 9

Expert Comment

by:BigPapaGotti
ID: 39220196
Be sure to update us with the resolution!
0
 
LVL 1

Author Comment

by:1namyln
ID: 39220344
Program has been reinstalled.  All is well.  Points are for your efforts.  Thanks a ton!
0
 
LVL 9

Expert Comment

by:BigPapaGotti
ID: 39222359
Thank you very much, glad to hear you got this resolved
0

Featured Post

Announcing the Most Valuable Experts of 2016

MVEs are more concerned with the satisfaction of those they help than with the considerable points they can earn. They are the types of people you feel privileged to call colleagues. Join us in honoring this amazing group of Experts.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever needed a SQL 2008 Database replicated/mirrored/log shipped on another server but you can't take the downtime inflicted by initial snapshot or disconnect while T-logs are restored or mirror applied? You can use SQL Server Initialize from Backup…
When table data gets too large to manage or queries take too long to execute the solution is often to buy bigger hardware or assign more CPUs and memory resources to the machine to solve the problem. However, the best, cheapest and most effective so…
Viewers will learn how to use the INSERT statement to insert data into their tables. It will also introduce the NULL statement, to show them what happens when no value is giving for any given column.
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

739 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question