Solved

UPS Worldship 2013 Won't Open

Posted on 2013-06-04
5
7,005 Views
Last Modified: 2013-06-05
Running Windows XP Sp3.  No viruses, no malware and no failing hardware.  When the program is started the below error is given:

Internal UPS Worldship error.  Database exception

The application was unable to connect to the main database.

The application will exit when you click on OK.
Please restart UPS WorldShip and attempt the operation again.
If the problem persists, call your local help desk.  For the help desk phone number select the help button.

I have performed a system restore to no avail.  No programs have been installed.  When I rest the mouse over the SQL Server Service Manager in the system tray it says Not Connected.  I'm guessing the issue has something to do with SQL server.  Thanks in advance.
0
Comment
Question by:1namyln
  • 3
  • 2
5 Comments
 
LVL 9

Accepted Solution

by:
BigPapaGotti earned 500 total points
ID: 39219824
Have you tried to reboot the UPS computer at all to allow all the services to restart properly?  When you go into Services can you see the SQL service running? If I recall correctly the SQL server is local on the computer you are launching UPS Worldship from but I could be wrong. Is this computer able to get out to the internet?
0
 
LVL 1

Author Comment

by:1namyln
ID: 39219853
I have rebooted the machine.  I do see the SQL service running.  UPS is remoting in at the moment reinstalling.  Posted here as it took them over a day to assist.  We'll see where that goes.
0
 
LVL 9

Expert Comment

by:BigPapaGotti
ID: 39220196
Be sure to update us with the resolution!
0
 
LVL 1

Author Comment

by:1namyln
ID: 39220344
Program has been reinstalled.  All is well.  Points are for your efforts.  Thanks a ton!
0
 
LVL 9

Expert Comment

by:BigPapaGotti
ID: 39222359
Thank you very much, glad to hear you got this resolved
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

Entity Framework is a powerful tool to help you interact with the DataBase but still doesn't help much when we have a Stored Procedure that returns more than one resultset. The solution takes some of out-of-the-box thinking; read on!
Read about achieving the basic levels of HRIS security in the workplace.
Via a live example combined with referencing Books Online, show some of the information that can be extracted from the Catalog Views in SQL Server.
Viewers will learn how to use the UPDATE and DELETE statements to change or remove existing data from their tables. Make a table: Update a specific column given a specific row using the UPDATE statement: Remove a set of values using the DELETE s…

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now