I work as part of a two person IT team for a small company running mostly Windows 2008 servers in a mostly virtualized environment. We have recently installed and migrated over to Exchange 2010 with all users running office 2010 on Windows 7 machines. Many of our users are also using smartphones running Android operating systems with a few iPhones mixed in. We have a select group of users who are on call for certain alarms our clients will report activated. They will go down a list until they reach a live person. There are times when 2 alarms can go off and two people will attempt to contact us while not knowing one of our employees is on the phone and therefore on the way. To handle this we would like to have a text address that all relevant users are placed in so that with one text a user can notify his entire group to avoid multiple users replying to an alarm. Is this possible in Exchange 2010? We have a fair knowledge of Exchange 2010 but some of the newer features we are still learning.
Thank you in advance if anyone can help with this issue.