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text message group using exchange 2010

Posted on 2013-06-04
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Last Modified: 2013-06-05
Hello,

I work as part of a two person IT team for a small company running mostly Windows 2008 servers in a mostly virtualized environment. We have recently installed and migrated over to Exchange 2010 with all users running office 2010 on Windows 7 machines. Many of our users are also using smartphones running Android operating systems with a few iPhones mixed in. We have a select group of users who are on call for certain alarms our clients will report activated. They will go down a list until they reach a live person. There are times when 2 alarms can go off and two people will attempt to contact us while not knowing one of our employees is on the phone and therefore on the way. To handle this we would like to have a text address that all relevant users are placed in so that with one text a user can notify his entire group to avoid multiple users replying to an alarm. Is this possible in Exchange 2010? We have a fair knowledge of Exchange 2010 but some of the newer features we are still learning.

Thank you in advance if anyone can help with this issue.

Robert
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Question by:Robert Wilmoth
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4 Comments
 
LVL 4

Expert Comment

by:thelug
ID: 39220042
I believe the only way it can be done (for non windows mobile devices) would be through a third party messaging service.

There are two ways that Outlook can send and receive text messages.

With an Exchange Server 2010 account    Outlook can send messages to a phone running Windows Mobile 6.5 or later.

Third-party text messaging service    If you don’t have an Exchange Server 2010 account, you can use a third-party text message (SMS) service that sends and receives text messages on your behalf.

 Note    Third-party text messaging service providers may charge a fee for this service. This charge is in addition to any charges from your mobile carrier.
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Author Comment

by:Robert Wilmoth
ID: 39220222
Thank you for your response. I had come to this conclusion myself regarding a 3rd party app. If anyone else has some secret workaround or other solution I would love to hear from you.
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LVL 4

Accepted Solution

by:
thelug earned 2000 total points
ID: 39222168
Anytime.  Please feel free to accept solution if you do not get another answer, so I get credit points.  It would be much appreciated.
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Author Closing Comment

by:Robert Wilmoth
ID: 39222437
This guy knows his stuff. Unfortunately it was not what I wanted to hear but it was 100% correct. Thanks
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