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Duplicate Emails

Posted on 2013-06-04
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Last Modified: 2016-07-05
Has anyone of our experts have seen an issue where when you search a message/email in Outlook 2010 from a particular user/sender or subject and then choose to find related messages of either 'messages from sender' or 'messages in this conversation' the search results are duplicates (2 emails of the same)?

I have suggested to enable the 'stop processing more rules' option within the user rule(s) even though the user has only a few rules setup but I'm hoping this will fix the duplicates over time.
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Question by:pbarcia
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by:Alan Hardisty
ID: 39219970
Are there actually 2 emails or is the search just returning 2 messages that are identical as a result of a corrupt index that could be resolved by deleting the index and starting it off again?

Alan
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by:pbarcia
ID: 39220048
The issue is sporadic and I have seen 2 emails within the Inbox and my initial suspicion was it had something to do with a specific rules for specific sender or subject. But when I saw that the same related messages was also showing duplicate entry in Sent Items folder that made me realise it could also be an Indexing issue as you have mentioned. Anything else you can think of besides Indexing and perhaps a corrupt profile.
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by:Alan Hardisty
ID: 39220114
Okay - can you please search for an email and then if you see 2 the same, stop the search and scroll to the relevant location and verify if there are actually 2 emails that are identical or not.

If there are, then that would explain the search finding 2 the same, but if not, then the search is where to look.

If you do find 2 identical emails, has the user got a mobile phone configured for their mailbox and if they do, what sort of mobile phone?

Alan
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pbarcia earned 0 total points
ID: 39285138
Alan--

Apologies to for not responding immediately. This end up being a corrupt local Outlook profile which probably attributed to the multiple mailbox associated with the account. After recreating the profile, I have not heard from my customer complaining about the issue.

Thanks,
-Pat
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by:Alan Hardisty
ID: 41691106
Author's comment https:#a39285138 should be chosen as the answer.

Alan
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