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Need to remove Babylon toolbar completely

Posted on 2013-06-04
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Last Modified: 2013-06-06
I never saw the actual toolbar on the user's computer. However when I ran spybot S&D and Malwarebytes, they both found Baylon toolbar infections. I scanned several times and restarted twice. Also reset IE, checked and did not find babylon toolbar (search bar) in any of the three web browsers on the computer. However, whenever I run spybot S&D it always finds on infection of babylon toolbar. How do I get rid of it completely?
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Question by:bobox00
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10 Comments
 
LVL 23

Accepted Solution

by:
tailoreddigital earned 1500 total points
ID: 39220917
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LVL 24

Expert Comment

by:aadih
ID: 39220949
Do you see it in the list of installed programs?  If so uninstall it.
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LVL 18

Expert Comment

by:web_tracker
ID: 39220963
This is a nasty virus, I have had several customers that had this virus and it hard to remove. once you follow all the tips on the website link given by tailoreddigital.
 Then download Adw Cleaner by Xplode, to finish removing the remenants of the babylon toolbar virus. http://www.bleepingcomputer.com/download/adwcleaner/
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LVL 24

Expert Comment

by:aadih
ID: 39220966
If you have the toolbar only for a day or two, it may be easier and faster to restore your system to a few days ago.
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LVL 18

Expert Comment

by:web_tracker
ID: 39220971
A better website that gives a full instruction set of removing the virus is found on this website
http://malwaretips.com/blogs/remove-babylon-toolbar/
This site uses the steps mentioned in the previous link but it goes a bit further by suggesting other tools you should run to make sure this nasty virus is removed.
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Author Closing Comment

by:bobox00
ID: 39222457
Thanks, I'll try this as well http://www.babylon.com/uninstall_search#chrome
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Author Comment

by:bobox00
ID: 39222459
Thanks for all comments.
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LVL 18

Expert Comment

by:web_tracker
ID: 39223288
make sure the virus is completely removed by running Adw Cleaner , if you do not the virus will still be there.
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Author Comment

by:bobox00
ID: 39223499
I will follow the official removal guide here http://www.babylon.com/uninstall_search/index and then run Adw Cleaner (in lin ewith web_trackers's post above) and other malware removal programs. Thanks for your comments.
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Author Comment

by:bobox00
ID: 39226207
Done: follow the official removal guide here http://www.babylon.com/uninstall_search/index Done (restarted when prompted): run Adw Cleaner
Not yet done: run other malware removal programs (spybot S&D and Malwarebytes) to confirm whether there are still traces of the Babylon toolbar infection.

While following the official babylon removal guide above, I found out that the only place, where the infection was still hiding after my previous efforts, was in the Firefox search engine location. Per the removal guide, I did the following:

Remove Babylon Search from New Tab (Firefox)
If when you open a new tab in Firefox, Babylon Search still appears (wasn't appearing, but I followed the steps anyway, and I found it was still hiding in there):
1. Type in the address bar line about:config and press enter.
2. Confirm the popup message.
3. In the search field, type browser.search.selectedEngine (note: Incomplete instructions here for some reason. So, be sure to replace the value with "Google". Do the same for browser.search.defaultenginename and browser.search.order.1). When you type browser.search look through the results for anywhere you see babylon, double click and then replace the value with "Google".
4. Restart your Browser.

Final note. Be sure to follow the whole removal guide, not just the part that has to do with Firefox. I most certainly did.
firefox-search-babylon-2.jpg
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