Solved

The Mailbox Recipient Does Not Have a Mailbox Database

Posted on 2013-06-04
3
2,478 Views
Last Modified: 2013-06-10
Hi guys,

I have an Exchange 2010 Server Environment, we have users in this environment that cannot email an external users primary SMTP email address. All emails to that user ends up in the queue with the following error:
"The mailbox recipient does not have a mailbox database"
However, that external user can receive all emails from all other external/internal email clients, except us.

Troubleshooting done so far:
1. Created an email to multiple recipients in that same external organization as well as others, sent the email and all recipients received the email except this particular user.
- Checked our spam filter, it picked up all recipients and processed their items, however it never received any information for the affected user (as if something was preventing it from even reaching the spam filter)
2. Checked Spam filter = no rules blocking emails for this particular user.
3. They have check their Outlook rules (none), and checked Hub Transport rules (none). No issues here for that users in their environment.
4. Checked our environment under Hub Transport and no rules are here regarding this user.

5. A new alias was created for this affected user in his environment, we then tested by sending him an email and everyone is able to send them an email without issues.


Any ideas?

Many thanks in advanced.
0
Comment
Question by:dumteedoo
  • 2
3 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39221418
The only thing I can think of is that the external address of that user exists on an object somewhere in the domain. A mail enabled contact would be my guess. If that is the case the EXTERNAL address must be the default address on the contact.

Simon.
0
 

Accepted Solution

by:
dumteedoo earned 0 total points
ID: 39224182
Thanks Simon,

We discovered that there was a customAttribute that had the affected users SMTP email address which was causing an issue with the Proxy. Removing this allowed the email to go through.

Thanks for your suggestion, it narrowed down to it being a local Exchange server issue.
0
 

Author Closing Comment

by:dumteedoo
ID: 39234134
Not a direct solution but a minor setting that on a case by case basis and not a broad fix for all of the same errors.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Lotus Notes – formerly IBM Notes – is an email client application, while IBM Domino (earlier Lotus Domino) is an email server. The client possesses a set of features that are even more advanced as compared to that of Outlook. Likewise, IBM Domino is…
This article aims to explain the working of CircularLogArchiver. This tool was designed to solve the buildup of log file in cases where systems do not support circular logging or where circular logging is not enabled
In this video we show how to create a User Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Mailb…
how to add IIS SMTP to handle application/Scanner relays into office 365.

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now