Solved

Printer Spooler Keeps Turning Off In Windows 7

Posted on 2013-06-05
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Last Modified: 2013-06-22
Hi,

We have a user who is connected to a few networked printers. Ever day with out fail the print spooler turns off. This can happen once or can happen 10+ times. We turn the Spooler back on then with in seconds it turns it self back off, eventually it stays on for a while. We have spent many hours turning it back on and have spent even longer trying to find a solution.

This has happened to one user before, who is sat next to them. But the issue resolved itself.

Both users are using windows 7.

Has anyone else exprienced this issue.

Any help or assistance would be greatly appreciated.

Many Thanks
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Question by:HantsColl
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39222089
It may be that you have a corrupt job or two in the queue, so please follow the advice in the following link to stop the print spooler, delete the jobs (if any are found in C:\WINDOWS\system32\spool\PRINTERS) and then restart the print spooler, which should hopefully resolve your problem:

http://www.itechtalk.com/thread16923.html

Alan
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Author Comment

by:HantsColl
ID: 39222103
Thanks Alan,

It only happens first thing in the morning after she turns on the PC. So I will check this tomorrow AM and report back.

Thanks

HC.
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Author Comment

by:HantsColl
ID: 39222134
@ comfortjeanius

Hi,

thanks we have checked the service settings and even though it is set to restart, it still crashes for a long time. Numerous restarts of the spooler later,  it just starts to work and is fine for the rest of the day. Event log just says the service has crashed.

It's a network printer, other users on that server using the same driver do not have any issues, just this one user. We have deleted her profile, no change, spooler still crashes multiple times first thing in the morning.

thanks

HC
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LVL 30

Expert Comment

by:ded9
ID: 39222157
Close all apps and then run this ms fixit

http://support.microsoft.com/mats/printing_problems


Restart system and check.




Ded9
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Author Comment

by:HantsColl
ID: 39224791
Morning folks.

I checked the jobs in the printers folder, there were none there.

So I attempted to run the MS Fixit and in true MS style,,,, it crashed. I noticed it was trying to isolate the drivers, so I have set driver isolation on the print server, removed the printer from the client and re-installed. It printed a few pages OK..

So the acid test will be, does it still work in the morning.

I'll report back.

HC
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Author Comment

by:HantsColl
ID: 39228343
Morning,

No luck, same issue.  I found that removing the printer and re installing it works, so again, another test on Monday.

So to recap..

User cannot print first thing in the morning.
Numerous crashes , restarts of the spooler later, it starts working and is fine all day.
2 other users in the office using the same printer no issues.
Same print server, same driver, all win 7 same model of PC.
Deleting the user profile does not resolve the problem.

There are more of this model of printer around the site, no issues,  on the same print server, same drivers etc, XP and Win 7.

All I can think of as a workaround it to script an uninstall / re-install of the printer at log on.

I'm lost.

HC
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LVL 30

Expert Comment

by:ded9
ID: 39228486
Put the computer in clean boot mode and then try to print .

Monitor computer in clean boot mode.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.




Ded9
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Author Comment

by:HantsColl
ID: 39237473
Hi Ded9,

Superb, will give that a go in the morning and report back.


HC
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Accepted Solution

by:
HantsColl earned 0 total points
ID: 39255407
Well,

 nothing worked. A complete rebuild of the users PC has resolved the issue.

Strange, but an interesting challenge.

Thanks all who helped.

HC
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39255413
Ouch - that's a bit long-winded, but as long as it is resolved, then you can't complain.

Well done

Alan
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Author Closing Comment

by:HantsColl
ID: 39267806
It was the only way I could resolve the issue.
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