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Exchange 2003 Email not reaching certain destinations

Posted on 2013-06-05
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Last Modified: 2013-06-19
End User and some other users report that they are getting calls that their emails are not reaching other parties i would like to confirm if this is the case: can someone please point me in the right direction to obtaining more information from logs and understanding what the issue is. Thanks

Log 1 - 2013-06-04 18:57:46 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 EHLO - +mail.hickorybbq.com 250 0 323 24 0 SMTP - - - -
2013-06-04 18:57:46 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 MAIL - +FROM:<customerservice@hickorybbq.com> 250 0 55 42 0 SMTP - - - -
2013-06-04 18:57:46 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 RCPT - +TO:<andreas@paxventures.com> 250 0 36 33 63 SMTP - - - -
2013-06-04 18:57:48 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 DATA - +<HIECICIBEDBGPJCDNICFCENFCNAA.customerservice@hickorybbq.com> 250 0 145 810738 1204 SMTP - - - -
2013-06-04 18:57:48 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 QUIT - mail.hickorybbq.com 240 1485 81 4 0 SMTP - - - -
2013-06-04 18:58:09 208.65.144.64 p01c11o141.mxlogic.net SMTPSVC1 PAX-DC1 10.17.77.50 0 EHLO - +p01c11o141.mxlogic.net 250 0 325 27 0 SMTP - - - -

Log 2 2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 220+mail.hickorybbq.com+ESMTP 0 0 29 0 406 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 EHLO - rrcs-50-75-232-35.nyc.biz.rr.com 0 0 4 0 406 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 250-mail.hickorybbq.com 0 0 23 0 453 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 MAIL - FROM:<andreasl@paxventures.com> 0 0 4 0 1203 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 250+ok 0 0 6 0 1265 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 RCPT - TO:<customerservice@hickorybbq.com> 0 0 4 0 1265 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 250+ok 0 0 6 0 1312 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 DATA - - 0 0 4 0 1312 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 354+go+ahead 0 0 12 0 1343 SMTP - - - -
2013-06-04 19:05:10 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 250+ok+1370372710+qp+20309 0 0 26 0 1515 SMTP - - - -
2013-06-04 19:05:10 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 QUIT - - 0 0 4 0 1531 SMTP - - - -
2013-06-04 19:05:10 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 221+mail.hickorybbq.com 0 0 23 0 1578 SMTP - - - --
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Question by:IT_Pax
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Expert Comment

by:Alan Hardisty
ID: 39222158
The logs you show suggest that the mail is being received happily by the remote end, so if mail isn't arriving after that, you will have to ask the receiving end to tell you why as it may be getting junked, deleted as spam, quarantined etc and only they have control over that.

Have you requested delivery receipts on the emails?  If yes - do you get a delivery receipt?

Alan
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by:IT_Pax
ID: 39222162
I have not requested delivery receipt but will ask him to and will get back to you with more info.
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Alan Hardisty earned 500 total points
ID: 39222273
No problems - thank you.

Alan
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 39260440
What was the outcome?

My last comment isn't really a solution, so it would good to know what happened / what the solution was.

Alan
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