Solved

Exchange 2003 Email not reaching certain destinations

Posted on 2013-06-05
4
469 Views
Last Modified: 2013-06-19
End User and some other users report that they are getting calls that their emails are not reaching other parties i would like to confirm if this is the case: can someone please point me in the right direction to obtaining more information from logs and understanding what the issue is. Thanks

Log 1 - 2013-06-04 18:57:46 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 EHLO - +mail.hickorybbq.com 250 0 323 24 0 SMTP - - - -
2013-06-04 18:57:46 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 MAIL - +FROM:<customerservice@hickorybbq.com> 250 0 55 42 0 SMTP - - - -
2013-06-04 18:57:46 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 RCPT - +TO:<andreas@paxventures.com> 250 0 36 33 63 SMTP - - - -
2013-06-04 18:57:48 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 DATA - +<HIECICIBEDBGPJCDNICFCENFCNAA.customerservice@hickorybbq.com> 250 0 145 810738 1204 SMTP - - - -
2013-06-04 18:57:48 64.65.60.79 mail.hickorybbq.com SMTPSVC1 PAX-DC1 10.17.77.50 0 QUIT - mail.hickorybbq.com 240 1485 81 4 0 SMTP - - - -
2013-06-04 18:58:09 208.65.144.64 p01c11o141.mxlogic.net SMTPSVC1 PAX-DC1 10.17.77.50 0 EHLO - +p01c11o141.mxlogic.net 250 0 325 27 0 SMTP - - - -

Log 2 2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 220+mail.hickorybbq.com+ESMTP 0 0 29 0 406 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 EHLO - rrcs-50-75-232-35.nyc.biz.rr.com 0 0 4 0 406 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 250-mail.hickorybbq.com 0 0 23 0 453 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 MAIL - FROM:<andreasl@paxventures.com> 0 0 4 0 1203 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 250+ok 0 0 6 0 1265 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 RCPT - TO:<customerservice@hickorybbq.com> 0 0 4 0 1265 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 250+ok 0 0 6 0 1312 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 DATA - - 0 0 4 0 1312 SMTP - - - -
2013-06-04 19:05:09 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 354+go+ahead 0 0 12 0 1343 SMTP - - - -
2013-06-04 19:05:10 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 250+ok+1370372710+qp+20309 0 0 26 0 1515 SMTP - - - -
2013-06-04 19:05:10 64.65.60.79 OutboundConnectionCommand SMTPSVC1 PAX-DC1 - 25 QUIT - - 0 0 4 0 1531 SMTP - - - -
2013-06-04 19:05:10 64.65.60.79 OutboundConnectionResponse SMTPSVC1 PAX-DC1 - 25 - - 221+mail.hickorybbq.com 0 0 23 0 1578 SMTP - - - --
0
Comment
Question by:IT_Pax
  • 3
4 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39222158
The logs you show suggest that the mail is being received happily by the remote end, so if mail isn't arriving after that, you will have to ask the receiving end to tell you why as it may be getting junked, deleted as spam, quarantined etc and only they have control over that.

Have you requested delivery receipts on the emails?  If yes - do you get a delivery receipt?

Alan
0
 

Author Comment

by:IT_Pax
ID: 39222162
I have not requested delivery receipt but will ask him to and will get back to you with more info.
0
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 500 total points
ID: 39222273
No problems - thank you.

Alan
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 39260440
What was the outcome?

My last comment isn't really a solution, so it would good to know what happened / what the solution was.

Alan
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
A short tutorial showing how to set up an email signature in Outlook on the Web (previously known as OWA). For free email signatures designs, visit https://www.mail-signatures.com/articles/signature-templates/?sts=6651 If you want to manage em…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question