?
Solved

Forced Read Receipt

Posted on 2013-06-05
2
Medium Priority
?
347 Views
Last Modified: 2013-08-21
We are using Exchange 2007 and Outlook 2007 clients

One of our staff would like to have an accurate count of the number of people that are reading a weekly news letter.
Because the read receipt option in Outlook give the recipient the option to send the read receipt or not, this may not be an accurate indication of those that have actually read the email.

Does anyone know of a product that will provide a accurate, automatic notification of when the email changes from "New" to "Opened/Read" that is compatible with Outlook 2007?

Thank you,
0
Comment
Question by:swfwmd2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 82

Accepted Solution

by:
David Johnson, CD, MVP earned 1500 total points
ID: 39224541
This is a privacy protection feature that cannot be disabled best solution is to place the image (hopefully image download is permitted for this user) on a web server and use the web logs to determine whether or not it has been read using the webserver logs as a reference.
0
 
LVL 76

Expert Comment

by:David Lee
ID: 39225143
Hi, swfwmd2.

There is no way to do this.  It's impossible to force a read receipt.  The alternative is to employ a web-beacon (i.e. a transparent image hosted on a web server embedded in the message).  When the message is read Outlook retrieves the image from the server which writes an entry into the web server's log.  You must then parse the log to find out which messages were read, when, and by whom.  The problem with this approach is that it won't work if the recipient is reading messages in plain-text format (plain-text doesn't support images, so the web-beacon is lost) or if they don't download the image.  

The only foolproof method is to use a third-party tracking service.  You would send your message to the third-party service who then sends a notification message to the actual recipient.  The recipient clicks a link in the notification message to view the actual message which is hosted on the third-party's web server.
0

Featured Post

Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Large Outlook files lead to various unwanted errors and corruption issues. Furthermore, large outlook files can also make Outlook take longer to start-up, search, navigate, and shut-down. So, In this article, i will discuss a method to make your Out…
Mailbox Overload?
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Suggested Courses

752 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question