Solved

Killing a Process

Posted on 2013-06-05
2
392 Views
Last Modified: 2013-06-06
I have a server which I can't reboot at this time.  A number of BE 2012 jobs crashed on it, so I was attempting to cancel them, and when that failed, to restart the services.

One of (7 of) the services is not restarting.

Backup Exec Remote Agent for windows, is not restarting...it is hung on Stopping.

When I go to the task manager and End Process or End Process Tree it doesn't do anything.

I then tried using Process Explorer to Kill it, that failed, I tried Suspending then killing it, that failed.  Any ideas?
0
Comment
Question by:CoffeeBlack
  • 2
2 Comments
 

Accepted Solution

by:
CoffeeBlack earned 0 total points
ID: 39222690
http://www.symantec.com/connect/forums/backup-exec-2012-remote-agent-windows-stuck-stopping-state

Apparently this is a known issue which has been around since version 2010...
0
 

Assisted Solution

by:CoffeeBlack
CoffeeBlack earned 0 total points
ID: 39225457
After doing some additional research there is a similar issue that arrises shortly after an update to Symantec, where you then need to update the agents as well but haven't yet.  Which could be the case for me, since I updated Symantec last week but have not yet updated the agents.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Microservice architecture adoption brings many advantages, but can add intricacy. Selecting the right orchestration tool is most important for business specific needs.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
This tutorial will walk an individual through the steps necessary to join and promote the first Windows Server 2012 domain controller into an Active Directory environment running on Windows Server 2008. Determine the location of the FSMO roles by lo…
This tutorial will walk an individual through the process of configuring basic necessities in order to use the 2010 version of Data Protection Manager. These include storage, agents, and protection jobs. Launch Data Protection Manager from the deskt…

832 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question