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iPhone Tasks sync to Outlook, but don't alarm

Posted on 2013-06-05
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Last Modified: 2013-09-24
I have a user with an iPhone 5 iOS 6.  He creates a reminder on the iPhone.  It syncs properly (apparently) to Outlook and shows up as a task with the bell icon on.  When the reminder time comes due, the phone alarms, but no reminder pops up in Outlook. Tasks entered through Outlook sync to the phone and alarm both places. (I think) Also had him enter a task via Outlook Web Access and it did alarm both places.

User is on Windows XP with Outlook 2007 running on Exchange 2003.

iPhone syn is via Activesync.

Any ideas why he's not getting reminders out of Outlook?
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Question by:SLPowers
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Expert Comment

by:TwoKJM
ID: 39222789
Are you seeing any events in the Exchange Server Application logs?
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Author Comment

by:SLPowers
ID: 39223321
None that I've been able to correlate to when I know we were testing it...
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Expert Comment

by:TwoKJM
ID: 39223403
I am assuming you are talking about appointment reminders in the calendar - Is that correct?

Are you using a third party app to sync task to the IPhone?
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Author Comment

by:SLPowers
ID: 39224131
Reminder's on the iPhone correlate with Tasks's in Outlook. When you create a reminder on the iPhone it shows up in the "Task" list in Outlook.  Further, it shows the reminder is set, it just doesn't go off.

If you create a task in Outlook and set a reminder (File->New->Task, Type subject, check the "Reminder" checkbox, select a date and time) in Outlook, it will alert both in Outlook and on the phone.

If you use the "Reminder" app on the phone to create a Reminder, the task shows up on the task list. You open it and it shows a reminder is set. It just doesn't go off in Outlook.

Completely bizarre.

No third party apps in use.
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Expert Comment

by:TwoKJM
ID: 39224219
Yep - that's the same behavior I get.

Sorry, I can't help... But I'm interested to see if there's answer.
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Author Comment

by:SLPowers
ID: 39226686
Well, that's interesting.  Perhaps it's an inherent problem?

You'd think it would be well know if so...

Unfortunately I only have one iPhone user here to test with, so I can't really confirm if it's limited to only one user.  

I know other users say it works properly in an Exchange 2010 installation, so could be an issue that only manifests with Exchange 2003?
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TwoKJM earned 500 total points
ID: 39226820
Yeah, I have the same environment as you - XP - Exchange Server 2003 - Outlook 2007, that's why your question caught my eye.

One thing that I have noticed is - if you create the reminder on the IPhone, then open and save it in Outlook, it will alert in both places. It's like it has to be saved in Outlook to ring in Outlook.
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Author Comment

by:SLPowers
ID: 39226837
I was was thinking of trying that, but hadn't gotten around to it yet...
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Author Comment

by:SLPowers
ID: 39230461
Confirmed that creating a task on the iPhone and allowing it to sync to Outlook, then opening in Outlook and saving does result in the task giving a reminder properly, but it's an extra and unnecessary step.
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