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iPhone Tasks sync to Outlook, but don't alarm

I have a user with an iPhone 5 iOS 6.  He creates a reminder on the iPhone.  It syncs properly (apparently) to Outlook and shows up as a task with the bell icon on.  When the reminder time comes due, the phone alarms, but no reminder pops up in Outlook. Tasks entered through Outlook sync to the phone and alarm both places. (I think) Also had him enter a task via Outlook Web Access and it did alarm both places.

User is on Windows XP with Outlook 2007 running on Exchange 2003.

iPhone syn is via Activesync.

Any ideas why he's not getting reminders out of Outlook?
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SLPowers
Asked:
SLPowers
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1 Solution
 
TwoKJMCommented:
Are you seeing any events in the Exchange Server Application logs?
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SLPowersEngineerAuthor Commented:
None that I've been able to correlate to when I know we were testing it...
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TwoKJMCommented:
I am assuming you are talking about appointment reminders in the calendar - Is that correct?

Are you using a third party app to sync task to the IPhone?
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SLPowersEngineerAuthor Commented:
Reminder's on the iPhone correlate with Tasks's in Outlook. When you create a reminder on the iPhone it shows up in the "Task" list in Outlook.  Further, it shows the reminder is set, it just doesn't go off.

If you create a task in Outlook and set a reminder (File->New->Task, Type subject, check the "Reminder" checkbox, select a date and time) in Outlook, it will alert both in Outlook and on the phone.

If you use the "Reminder" app on the phone to create a Reminder, the task shows up on the task list. You open it and it shows a reminder is set. It just doesn't go off in Outlook.

Completely bizarre.

No third party apps in use.
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TwoKJMCommented:
Yep - that's the same behavior I get.

Sorry, I can't help... But I'm interested to see if there's answer.
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SLPowersEngineerAuthor Commented:
Well, that's interesting.  Perhaps it's an inherent problem?

You'd think it would be well know if so...

Unfortunately I only have one iPhone user here to test with, so I can't really confirm if it's limited to only one user.  

I know other users say it works properly in an Exchange 2010 installation, so could be an issue that only manifests with Exchange 2003?
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TwoKJMCommented:
Yeah, I have the same environment as you - XP - Exchange Server 2003 - Outlook 2007, that's why your question caught my eye.

One thing that I have noticed is - if you create the reminder on the IPhone, then open and save it in Outlook, it will alert in both places. It's like it has to be saved in Outlook to ring in Outlook.
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SLPowersEngineerAuthor Commented:
I was was thinking of trying that, but hadn't gotten around to it yet...
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SLPowersEngineerAuthor Commented:
Confirmed that creating a task on the iPhone and allowing it to sync to Outlook, then opening in Outlook and saving does result in the task giving a reminder properly, but it's an extra and unnecessary step.
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