[2 days left] What’s wrong with your cloud strategy? Learn why multicloud solutions matter with Nimble Storage.Register Now

x
?
Solved

Outlook sending duplicate emails under certain circumstances

Posted on 2013-06-05
3
Medium Priority
?
232 Views
Last Modified: 2013-06-25
Outlook 2007 is sending duplicate emails under the following circumstances:

- User has two accounts, one Exchange-based, the other POP -- both accounts live on the same server

- When user sends to a group and CC's 3rd-parties who are not in the group, the 3rd parties receive the dupes

- When the POP account is disabled, no one receives dupes.

Is this a client issue, or server issue?
0
Comment
Question by:d4nnyo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 2000 total points
ID: 39223026
It is both a client and server issue. It is caused by having two sets of accounts. Outlook sends the email and it is processed by Exchange twice because it doesn't know the difference. It is obviously detecting the duplication for internal users so they don't get a double copy.

What is the reason for having the second account in Outlook as POP3?
If it is for sending as another user then Full Mailbox and Send As with the from field deals with that - switching to Outlook 2010 would be an even better solution.

Simon.
0
 
LVL 1

Author Comment

by:d4nnyo
ID: 39223037
When you say "Full Mailbox," do you mean, setting up the secondary (POP) account as an additional regular Exchange box would resolve the issue?

I agree re Outlook 2010 but those decisions are made by corporate IT, not me.
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39223515
If the account is POP3, then it is a full mailbox. You just need to grant Full Mailbox Access permissions to it, as well as Send As.

Simon.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New style of hardware planning for Microsoft Exchange server.
As much as Microsoft wants to kill off PST file support, just as they tried to do with public folders, there are still times when it is useful or downright necessary to export Exchange mailboxes to PST files. Thankfully, it is still possible to e…
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

656 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question