PCGalOfCal
asked on
Internet Explorer Stops Responding
Windows 7, IE 10. IE seems to work ok EXCEPT when I click anything on the menu bar. For example, Favorites or Tools. 2nd example, I click favorites (on the menu bar) and for two seconds the favorites list will show but then the "IE has encountered a problem and must shut down" error occurs. Suggestions?
Thank You.
Thank You.
ASKER CERTIFIED SOLUTION
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FYI: Control Panel - > Program and Features -> View Installed Updates (left side) -> Search IE10 in the list -> Select IE10 -> Uninstall.
ASKER
Got it.
PCGalOfCal--I suggest you look in Event Viewer for Errors timestamped at the time you have the problem. Look in Windows Logs|Applications and System. The error messages in the General tab should indicate what the Faulting Module is. That is what we need to know. You can copy and post those messages here.
ASKER
I uninstalled 10 and it reverted back to IE8. I tried reinstalling 9 and 10 but they both failed. In addition, the same problem is still happening with the current IE 8. Attached is info from event viewer. Not sure if this is helpful or not. Suggestions what to try next?
Log Name: Application
Source: Application Error
Date: 6/5/13 1:03:42 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PWS
Description:
Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x1e3c
Faulting application start time: 0x01ce6227c3fadbcb
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\syswow64\KERNEL
Report Id: 04acd267-ce1b-11e2-9c5f-02
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2013-06-05T20:
<EventRecordID>56878</Even
<Channel>Application</Chan
<Computer>PWS</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.7601.17514</Data
<Data>4ce79912</Data>
<Data>KERNELBASE.dll</Data
<Data>6.1.7601.18015</Data
<Data>50b83c8a</Data>
<Data>e06d7363</Data>
<Data>0000c41f</Data>
<Data>1e3c</Data>
<Data>01ce6227c3fadbcb</Da
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Dat
<Data>C:\Windows\syswow64\
<Data>04acd267-ce1b-11e2-9
</EventData>
</Event>
Log Name: Application
Source: Application Error
Date: 6/5/13 1:03:42 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: PWS
Description:
Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b83c8a
Exception code: 0xe06d7363
Fault offset: 0x0000c41f
Faulting process id: 0x1e3c
Faulting application start time: 0x01ce6227c3fadbcb
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: C:\Windows\syswow64\KERNEL
Report Id: 04acd267-ce1b-11e2-9c5f-02
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</Event
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000
<TimeCreated SystemTime="2013-06-05T20:
<EventRecordID>56878</Even
<Channel>Application</Chan
<Computer>PWS</Computer>
<Security />
</System>
<EventData>
<Data>iexplore.exe</Data>
<Data>8.0.7601.17514</Data
<Data>4ce79912</Data>
<Data>KERNELBASE.dll</Data
<Data>6.1.7601.18015</Data
<Data>50b83c8a</Data>
<Data>e06d7363</Data>
<Data>0000c41f</Data>
<Data>1e3c</Data>
<Data>01ce6227c3fadbcb</Da
<Data>C:\Program Files (x86)\Internet Explorer\iexplore.exe</Dat
<Data>C:\Windows\syswow64\
<Data>04acd267-ce1b-11e2-9
</EventData>
</Event>
SOLUTION
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ASKER
I'll have to talk about that with the client. Not sure that's the best option in this case but I'll see.
ASKER
She wants to call it quits for now and just stick with Mozilla. Thanks for your help.
Great. :-)
ASKER
I forgot to mention I already reset IE. I restarted IE without any Add-ons. Neither of these made a difference. I looked to see if IE was available to uninstall in programs list and found that it was NOT. After I read your comment I googled how to uninstall IE10 from Win 7 and saw that I need to uninstall it through Windows Updates not Control Panel/Uninstall Programs. I will try that. Thank You.