Solved

Exchange ActiveSync and OWA

Posted on 2013-06-05
6
569 Views
Last Modified: 2013-06-06
Hi,

I am migrating to Exchange 2010 from Exchange 2007.  I upgraded Exchange 2007 to SP2 and installed Exchange 2010 on a new server that is part of the domain and been promoted to a DC.  I pointed HTTPS (443) to the new server.  Sometime in the process owa stopped working and ActiveSync is returning "Incorrect user name or password" on all mobile devices.  Owa lets me log in but then fails.  In firefox the error is "The page isn't redirecting properly" and in IE the request just never finishes. (If I point back to the 2007 server with HTTPS it times out)

Any help would be greatly appreciated.

Robbalman
0
Comment
Question by:Robbalman
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39223520
Have you set the same URL for the external OWA virtual directory on both servers? They should be unique.
Any reason you only upgraded to Exchange 2007 SP2, and not to SP3?

Simon.
0
 

Author Comment

by:Robbalman
ID: 39223569
Hi Simon,

They do not have the same URLs set.

No particular reason for not going to SP3 except that I want to completely remove this server soon so I just needed at least SP2 to be compatible with 2010.  I am downloading and installing it now to see if that changes anything.

Robbalman
0
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 250 total points
ID: 39223608
Are both servers exposed to the internet? Exchange 2010 doesn't proxy, it only redirects. Therefore you need to have two IP addresses, two different host names etc so that Exchange 2010 can redirect the users to 2007.

Presuming there that you haven't migrated the mailboxes to the 2010 platform.
I would also ensure that Exchange 2010 is on SP3, preferably with rollup 1, which has lots of ActiveSync updates in it.

Simon.
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

 

Author Comment

by:Robbalman
ID: 39223845
Hi Simon,

I am almost done upgrading to SP3 and rollup 1 like you recommended.

As it is now I only have HTTPS pointing to the new server and the rest of the mail services are going to the old server.  My ultimate goal is to completely remove the 2007 server, I am willing to do that now. Should I just follow these steps (http://technet.microsoft.com/en-us/library/gg576862%28v=exchg.141%29.aspx) to remove the 2007 server because the problem I am having is caused by having two exchange servers?

Thanks again,
Robbalman
0
 
LVL 63

Expert Comment

by:Simon Butler (Sembee)
ID: 39224006
You can follow those steps to move everything across. I would look at getting the Exchange 2007 server out and then troubleshoot further, it removes that complication.
Simon.
0
 
LVL 41

Accepted Solution

by:
Adam Brown earned 250 total points
ID: 39224040
Have you moved the mailboxes to the server you're pointing port 443 to? If not, that CAS server will only talk to Exchange 2010 mailbox databases and unless your 2007 CAS servers are accessible remotely with the hostname legacy.domain.com, you won't be able to access the mailboxes from that CAS server. Try moving a couple mailboxes to the 2010 Mailbox database and see if users can log in. If they can, you just need to either move all the mailboxes over or make the 2007 CAS server available externally.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A list of top three free exchange EDB viewers that helps the user to extract a mailbox from an unmounted .edb file and get a clear preview of all emails & other items with just a single click on mailboxes.
After hours on line I found a solution which pointed to the inherited Active Directory permissions . You have to give/allow permissions to the "Exchange trusted subsystem" for the user in the Active Directory...
In this video we show how to create an Address List in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Organization >> Ad…
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…
Suggested Courses

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question