[Webinar] Streamline your web hosting managementRegister Today

x
?
Solved

DNS issue

Posted on 2013-06-05
9
Medium Priority
?
200 Views
Last Modified: 2013-06-06
We have a server that I am able to ping using the DNS name but when I try to connect to it I can only connect using the IP address and it seems to be only an issue with certain users not all, does anyone have any ideas what may be causing this?

Thanks
0
Comment
Question by:dcircolone
  • 5
  • 4
9 Comments
 
LVL 9

Accepted Solution

by:
Mike Roe earned 1500 total points
ID: 39223553
do you have any wins servers running?  This is a netbios issue and not a dns issue
0
 

Author Comment

by:dcircolone
ID: 39223559
yes we do have a wins server running
0
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39223563
does it have the server listed in there and also do your computer have a wins server ip address assigned from dhcp
0
Will You Be GDPR Compliant by 5/28/2018?

GDPR? That's a regulation for the European Union. But, if you collect data from customers or employees within the EU, then you need to know about GDPR and make sure your organization is compliant by May 2018. Check out our preparation checklist to make sure you're on track today!

 

Author Comment

by:dcircolone
ID: 39223662
the issue is when trying to connect to the server from out side the office, a user is trying to login to our video conference system using cisco jabber but we could only get them connected using the ip address of the server and not the name. would this be an issue with their ISP?
0
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39223728
routers usually do not forward netbios info unless you have port 137 and 138 udp open
0
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39223730
is this a computer that would use your network with vpn access
0
 

Author Comment

by:dcircolone
ID: 39223960
no the computer does not connect to our vpn it just uses the jabber software to video conference with our office
0
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39225336
try to open up router port 137,138 and 139 just for that person on your router
0
 

Author Closing Comment

by:dcircolone
ID: 39226066
the external user brought the laptop to a different location and everything worked fine, I am guessing there is an issue with his local provider, there have been no other issues
0

Featured Post

Evaluating UTMs? Here's what you need to know!

Evaluating a UTM appliance and vendor can prove to be an overwhelming exercise.  How can you make sure that you're getting the security that your organization needs without breaking the bank? Check out our UTM Buyer's Guide for more information on what you should be looking for!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There have been a lot of times when we have seen the need to enter a large number of DNS entries in a forward lookup zone. The standard procedure would be to launch the DNS Manager console, create the Zone and start adding new hosts using the New…
I've written instructions for one router type, but this principle may be useful for others of the same brand and even other brands of router. Problem: I had an issue especially with mobile devices that refused to use DNS information supplied via…
Kernel Data Recovery is a renowned Data Recovery solution provider which offers wide range of softwares for both enterprise and home users with its cost-effective solutions. Let's have a quick overview of the journey and data recovery tools range he…
Stellar Phoenix SQL Database Repair software easily fixes the suspect mode issue of SQL Server database. It is a simple process to bring the database from suspect mode to normal mode. Check out the video and fix the SQL database suspect mode problem.
Suggested Courses
Course of the Month9 days, 8 hours left to enroll

591 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question