Improve company productivity with a Business Account.Sign Up

x
?
Solved

DNS issue

Posted on 2013-06-05
9
Medium Priority
?
201 Views
Last Modified: 2013-06-06
We have a server that I am able to ping using the DNS name but when I try to connect to it I can only connect using the IP address and it seems to be only an issue with certain users not all, does anyone have any ideas what may be causing this?

Thanks
0
Comment
Question by:dcircolone
  • 5
  • 4
9 Comments
 
LVL 9

Accepted Solution

by:
Mike Roe earned 1500 total points
ID: 39223553
do you have any wins servers running?  This is a netbios issue and not a dns issue
0
 

Author Comment

by:dcircolone
ID: 39223559
yes we do have a wins server running
0
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39223563
does it have the server listed in there and also do your computer have a wins server ip address assigned from dhcp
0
Improved Protection from Phishing Attacks

WatchGuard DNSWatch reduces malware infections by detecting and blocking malicious DNS requests, improving your ability to protect employees from phishing attacks. Learn more about our newest service included in Total Security Suite today!

 

Author Comment

by:dcircolone
ID: 39223662
the issue is when trying to connect to the server from out side the office, a user is trying to login to our video conference system using cisco jabber but we could only get them connected using the ip address of the server and not the name. would this be an issue with their ISP?
0
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39223728
routers usually do not forward netbios info unless you have port 137 and 138 udp open
0
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39223730
is this a computer that would use your network with vpn access
0
 

Author Comment

by:dcircolone
ID: 39223960
no the computer does not connect to our vpn it just uses the jabber software to video conference with our office
0
 
LVL 9

Expert Comment

by:Mike Roe
ID: 39225336
try to open up router port 137,138 and 139 just for that person on your router
0
 

Author Closing Comment

by:dcircolone
ID: 39226066
the external user brought the laptop to a different location and everything worked fine, I am guessing there is an issue with his local provider, there have been no other issues
0

Featured Post

Get 10% Off Your First Squarespace Website

Ready to showcase your work, publish content or promote your business online? With Squarespace’s award-winning templates and 24/7 customer service, getting started is simple. Head to Squarespace.com and use offer code ‘EXPERTS’ to get 10% off your first purchase.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

There have been a lot of times when we have seen the need to enter a large number of DNS entries in a forward lookup zone. The standard procedure would be to launch the DNS Manager console, create the Zone and start adding new hosts using the New…
This applies to Dell but may also apply to other manufacturers as well. We ran across a few machines that just dropped recently it trust relationship with the server. After doing the basic removing and joining the domain again, it changed to No logo…
Watch the video to know the simple way to remove or recover or reset lost or forgotten passwords of Outlook PST file. With Kernel Outlook Password Recovery tool such operation is very easy to perform. It is a freeware with limitation to use with 500…
Watch the working video to know how to import Outlook PST/OST files to Amazon WorkMail. Kernel released this tool which is very easy to use and migrate single or multiple PST and OST files to Amazon WorkMail. To know more about Kernel Import PST to …

595 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question