Solved

DNS issue

Posted on 2013-06-05
9
191 Views
Last Modified: 2013-06-06
We have a server that I am able to ping using the DNS name but when I try to connect to it I can only connect using the IP address and it seems to be only an issue with certain users not all, does anyone have any ideas what may be causing this?

Thanks
0
Comment
Question by:dcircolone
  • 5
  • 4
9 Comments
 
LVL 9

Accepted Solution

by:
M Roe earned 500 total points
ID: 39223553
do you have any wins servers running?  This is a netbios issue and not a dns issue
0
 

Author Comment

by:dcircolone
ID: 39223559
yes we do have a wins server running
0
 
LVL 9

Expert Comment

by:M Roe
ID: 39223563
does it have the server listed in there and also do your computer have a wins server ip address assigned from dhcp
0
 

Author Comment

by:dcircolone
ID: 39223662
the issue is when trying to connect to the server from out side the office, a user is trying to login to our video conference system using cisco jabber but we could only get them connected using the ip address of the server and not the name. would this be an issue with their ISP?
0
3 Use Cases for Connected Systems

Our Dev teams are like yours. They’re continually cranking out code for new features/bugs fixes, testing, deploying, testing some more, responding to production monitoring events and more. It’s complex. So, we thought you’d like to see what’s working for us.

 
LVL 9

Expert Comment

by:M Roe
ID: 39223728
routers usually do not forward netbios info unless you have port 137 and 138 udp open
0
 
LVL 9

Expert Comment

by:M Roe
ID: 39223730
is this a computer that would use your network with vpn access
0
 

Author Comment

by:dcircolone
ID: 39223960
no the computer does not connect to our vpn it just uses the jabber software to video conference with our office
0
 
LVL 9

Expert Comment

by:M Roe
ID: 39225336
try to open up router port 137,138 and 139 just for that person on your router
0
 

Author Closing Comment

by:dcircolone
ID: 39226066
the external user brought the laptop to a different location and everything worked fine, I am guessing there is an issue with his local provider, there have been no other issues
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article explains how a domain name may be inadvertently appended to all DNS queries. This exhibits as described below. (CODE)And / Or: (CODE) Cause This issue can occur in either of these two scenarios. EITHER 1. A Primary DNS S…
BIND is the most widely used Name Server. A Name Server is the one that translates a site name to it's IP address. There is a new bug in BIND (https://kb.isc.org/article/AA-01272), affecting all versions of BIND 9 from BIND 9.1.0 (inclusive) thro…
This Micro Tutorial will teach you how to censor certain areas of your screen. The example in this video will show a little boy's face being blurred. This will be demonstrated using Adobe Premiere Pro CS6.
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now