We were putting together a proposal for a client for a Dell laptop. on the
premier website they have the options for warranty and complete care.
we usually include a 3 year warranty and for laptops, include completecare.
We listed an option to increase to 4 years for both. The premier website says
that it would be $60 more for the warranty and $18 more for the complete care,
equaling $78 to cover the 4th year.
Am I correct to think that as the machine ages, the cost to warranty it would
increase? But to increase from 4 to 5 years, it is $54 additional for the
warranty and $12 for complete care = $66 to cover the 5th year. Especially for
laptops getting jostled and with their model specific parts, a long warranty
would make sense and is needed more than on a desktop, I have always thought.
And for the full range of years:
For basic service:
to go from 1 to 2 years, add $37
To go from 2 to 3 years, add $71 (an increase as expected, as the machine ages)
from 3 to 4 add 60 (huh? A drop?)
from 4 to 5 add 54 (and a bigger drop?)
For pro support:
to go from 1 to 2 years, add $56
To go from 2 to 3 years, add $77
from 3 to 4 add 72 a drop, as not expected
from 4 to 5 add 78 ok, a little increase
Am I missing something here? All I can think is that they expect people to throw
away the machine before the 4 and 5th years to help explain why the warranty is
cheaper the farther out you go. If you don't get breakage coverage, then yes,
over time, breaking the machines will keep you from having it to make a warranty
claim. But the breakage coverage incremental cost is nominal. $95 for the 5 full
years of being clumsy.