IE 10 crashing

Posted on 2013-06-05
Last Modified: 2013-06-05
I have a Windows 7 Pro user where his IE 10 keeps on crashing.  I get the attached error message.

I have tried the following:
1. running IE with the addons disabled
2. did a chkdsk
3. reset all IE settings to factory default
4. uninstalled and re-installed IE10
5. Ran the following Microsoft hotfixes:

I'm not sure what else to try.  Any Ideas.
Question by:afacts
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LVL 10

Accepted Solution

joelsplace earned 500 total points
ID: 39224199
When I get strange problems like that I think malware.  Run RogueKiller, TDSSKiller & SuperAntiSpyware and see what you come up with.

Author Comment

ID: 39224209
I ran that Microsoft product and then webroot, and they both came up clean.
LVL 10

Expert Comment

ID: 39224216
I find that it's common for one or more anti-malware products to tell you something is clean and then a different one finds the problem.  I've had really good luck with RogueKiller lately.
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Author Comment

ID: 39224220
Thanks, I'll try that next time, I did a system restore from a restore point from last week, and it's working fine. I'll try those next time this comes up.
LVL 10

Expert Comment

ID: 39224221
If you are sure there is no malware I would run sfc /scannow but I'm betting on malware.  I would also uninstall Flash and Java and delete all their ActiveX and BHOs.
LVL 10

Expert Comment

ID: 39224222
Sounds good.

Author Closing Comment

ID: 39224224
Thanks for your willingness to assist.

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