Solved

IE 10 crashing

Posted on 2013-06-05
7
550 Views
Last Modified: 2013-06-05
I have a Windows 7 Pro user where his IE 10 keeps on crashing.  I get the attached error message.

I have tried the following:
1. running IE with the addons disabled
2. did a chkdsk
3. reset all IE settings to factory default
4. uninstalled and re-installed IE10
5. Ran the following Microsoft hotfixes:
microsoftFixit.IEaddon.Run.exe
microsoftFixit-portable.exe
microsoftFixit50195.msi
msert.exe

I'm not sure what else to try.  Any Ideas.
IEcrashing.JPG
0
Comment
Question by:afacts
  • 4
  • 3
7 Comments
 
LVL 10

Accepted Solution

by:
joelsplace earned 500 total points
ID: 39224199
When I get strange problems like that I think malware.  Run RogueKiller, TDSSKiller & SuperAntiSpyware and see what you come up with.
0
 

Author Comment

by:afacts
ID: 39224209
I ran that Microsoft product and then webroot, and they both came up clean.
0
 
LVL 10

Expert Comment

by:joelsplace
ID: 39224216
I find that it's common for one or more anti-malware products to tell you something is clean and then a different one finds the problem.  I've had really good luck with RogueKiller lately.
0
NFR key for Veeam Backup for Microsoft Office 365

Veeam is happy to provide a free NFR license (for 1 year, up to 10 users). This license allows for the non‑production use of Veeam Backup for Microsoft Office 365 in your home lab without any feature limitations.

 

Author Comment

by:afacts
ID: 39224220
Thanks, I'll try that next time, I did a system restore from a restore point from last week, and it's working fine. I'll try those next time this comes up.
0
 
LVL 10

Expert Comment

by:joelsplace
ID: 39224221
If you are sure there is no malware I would run sfc /scannow but I'm betting on malware.  I would also uninstall Flash and Java and delete all their ActiveX and BHOs.
0
 
LVL 10

Expert Comment

by:joelsplace
ID: 39224222
Sounds good.
0
 

Author Closing Comment

by:afacts
ID: 39224224
Thanks for your willingness to assist.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
On some Windows 7 (SP1) computers, Windows Update becomes super slow even the computer is reasonably fast.  There's one solution that seemed to have worked well for me (after trying a few other suggested solutions).
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question