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USB 3 not working... but USB 2 does...

Posted on 2013-06-06
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Last Modified: 2013-07-22
Hi everyone,
My ASUS N53SV notebook running Windows 7 64 bit will not work with USB 3 devices.
Yes, It does have a blue USB 3 port... Yes, it's active.  Yes, the drivers are installed.
When I plug a USB2 device in, it will work fine.
If I plug a USB3 device in it will give 3 short beeps and that's it.  It will display the device under device manager as 'Other Devices' 'HD-PCTU3'.
The device in this case is a Buffalo HDD 1TB, but it doesn't matter what USB3 device I use.  I know that the drive is fine as it works on other PC's without any issue.
Same result will happen if I plug it in to the USB2 port.
Now...
If I boot Ubuntu the USB3 port works fine.  So clearly this shows that the USB3 drivers in Windows 7 need to be upgraded/reloaded/changed/something...
I've also tried unloading the USB drivers and installing the USB3 drivers from the ASUS website.  I've even installed updated drivers from the USB3 manufacturer.  
NOW I'M JUST FRUSTRATED.
Some details of what I'm working with...
ASUS N53SV notebook.
This is what I see under devices... (I'll list versions too)
Universal Serial Bus Controllers...
Fresco Logic xHCI (USB3) Controller FL1000 Series   3.0.116.3
Fresco Logic xHCI (USB3) Root Hub   3.0.116.3
Generic USB Hub   6.1.7601.17586
Generic USB Hub   6.1.7601.17586
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26  9.2.0.1033
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller -1C2D  9.2.0.1033
USB Composite Device  6.1.7601.17586
USB Root Hub   6.1.7601.17586
USB Root Hub   6.1.7601.17586

Just for completeness... The USB3 HDD location is Port_#0003.Hub_#0004.
The error code is Code 28

I have a feeling that this problem is deeper than a simple driver install.

Any ideas?
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Question by:MrWizz
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18 Comments
 
LVL 93

Expert Comment

by:nobus
ID: 39228205
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Author Comment

by:MrWizz
ID: 39228676
Nobus - Yes, this is the driver I installed.

Jcimarron - I'm checking out the links that you've sent me...
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LVL 4

Expert Comment

by:MikeKAtLCS
ID: 39228761
With Renesas/NEC USB3.0 there is a USB 3.0 Host Controller Utility.  I have found it works better if I disable the USB 3.0 power management functions through that utility.  

You can try a shorter cable also.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39229122
did you install the latest chipset driver?  that helps also in many cases
http://support.asus.com/Download.aspx?SLanguage=en&m=N53SV&p=3&s=271
0
 

Author Comment

by:MrWizz
ID: 39240915
I've been installing the latest drivers I can find...
Intel 9.4.0.1017
I've had to manually go in to 'Device Manager' and right click on each device and tell it to 'update driver'... Point it to the Intel 9.4.0.1017 folder where it then tells me that it has successfully installed the driver.  (Yes I ran the install and it claims that it installed the Intel updated drivers but they didn't seem to do anything.).
This has proven to take me nowhere.
The issue here is quite funny, because if I plug the USB3 drive in to the USB 2.0 port... it still doesn't recognize or install it for use.  but... I can see that the port knows what the device is as it is listed under other devices.

I still think this issue is not the USB interface but something that works under that layer.
The recognition of the drive works...
It just doesn't seem to allocate the the driver.

I'm now tempted to go backwards and install the first set of drivers (Both intel and USB drivers) found on the ASUS website, but I'm concerned that because I've already installed newer drivers I may run in to a bit of trouble.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39241416
it looks like a wrong driver to me

did you install the software for it, or the firmware?
http://www.buffalotech.com/products/external-storage/drivestation/drivestation-usb-30-hd-hxu3
0
 

Author Comment

by:MrWizz
ID: 39251325
Nobus - That's what I first thought... but when I went to buffalo and looked up the drive, it said "The preformatted hard drive requires no driver or software installation and is ready for immediate use."
There were no drivers for me to download.
http://www.buffalotech.com/products/portable-hard-drives/ministation/ministation-stealth-1
0
 
LVL 93

Expert Comment

by:nobus
ID: 39251364
i know - but there is software for the drive (not listed what it is) that requires the SN.
0
 

Author Comment

by:MrWizz
ID: 39253736
nobus - Those tool are just backup programs... RAM disk program... Turbo speed thingy (creates a cache whilst copying)...   I actually installed them on my other PC.  They are on the USB HDD.  They don't install any driver.
0
 

Author Comment

by:MrWizz
ID: 39253741
I'm going to put another HDD in the notebook and install windows and see how that goes...
I'll get back here in about 24hrs with some results.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39253765
ok  waiting
0
 

Author Comment

by:MrWizz
ID: 39281301
Sorry... That was a long 24 hours...
I installed Win 7 on a new drive and the USB3 works perfectly.  I installed the exact same drivers on the older drive with the existing Win 7 and it doesn't work.
So this confirms what I was thinking.  It's not the USB port that is failing.  It appears to be the layer within the driver that connects the device to the driver database within windows.
I'm not quite sure what this area is called, nor do I know how to reset it.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39281509
in device manager, clik view>Show hidden devices
are there any usb devices in grey? if so delete them
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Accepted Solution

by:
MrWizz earned 0 total points
ID: 39323499
Hi Guys,
No luck on that one nobus.

I've had enough of this problem... It's just a pain in the rear.  I'm going to blow it away and start again.  Its so much quicker.  I've been working on this problem for over 9 months.
I'm at my limit with the problem.

Many thanks to everyone here.  I really appreciate your input.

Thanks
Scott.
0
 
LVL 93

Expert Comment

by:nobus
ID: 39324292
let's hope that solves the problem
if no more help is needed, don't forget to close this
0
 

Author Closing Comment

by:MrWizz
ID: 39345123
I installed Win 7 on another HDD in this notebook and it worked perfectly.
So it's time to move forward and backup my data and reload the original HDD with Win 7.
This problem has been a pain in my rear for over 9 months.  I'm glad to see it go.

Thanks again to everyone for your input.  Special thanks to nobus.

Regards
Scott
0
 
LVL 93

Expert Comment

by:nobus
ID: 39347081
so that proves it is a driver, or OS problem, at least
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