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Email not arriving

Posted on 2013-06-06
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Last Modified: 2013-06-07
My SBS2008 with Exchange 2007  (PC with Outlook 2010)  server downloads my email from a pop3 account and it works perfectly except for emails from my wholesaler.
If he sends me and advert I receive it.
If he sends my an invoice for goods pruchased I DO NOT RECEIVE IT.

If I monitor the Web mail of the pop3 account I see the invoice arrive and afer a few minutes the email disappears (It has now been dlownloaded by the Exchange Server) but the email never arrives.

If I remove that pop3 account from the Exchange server and create a new account in Outlook which downloads the email directly I receive it.

Please could someone tell me what Exchange server:
1.  is doing with this email
2. where is it putting it
3. How do I adjust Exchange to pass it through normaly.

Thanks
Sam
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Question by:samcory
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4 Comments
 
LVL 6

Expert Comment

by:adriaanvw
ID: 39224853
You may wish to check whether you have attachment filtering enabled on Exchange. Here is a detailed article on this issue:

http://technet.microsoft.com/en-us/library/bb124399(v=exchg.80).aspx
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Author Comment

by:samcory
ID: 39225541
No that does not answer, what they send me is an attached .pdf of their invoice, I receive PDFs from other people with no problem, and as I said before I receive their adverts.
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LVL 6

Accepted Solution

by:
adriaanvw earned 2000 total points
ID: 39225727
In that case, their invoices are most likely generated directly from their accounting software, and sent perhaps in a different PDF version as to their other documents. The most likely cause of the e-mail disappearing would by your anti-spam or anti-malware software.

The attachment could be infected, or else your anti-spam software is incorrectly identifying the e-mail as spam.

Check your settings on your anti-spam software, and if any of the options is set to "Delete immediately", change it to "Quarantine". Then have them send you the e-mail again, and check if it has gone into quarantine.
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Author Closing Comment

by:samcory
ID: 39228457
Thank you
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