Solved

Exchange 2010 ActiveSync contacts disappearing from iPhone

Posted on 2013-06-06
4
688 Views
Last Modified: 2013-06-23
We are having an issue where contacts are disappearing from the owner's iphone.  Apparently this was "fixed" before but of course like every other thing that was "fixed" before me he doesn't remember what was done.

I've never had this issue before at my previous jobs (in much bigger environments) so I'm lost on this.
0
Comment
Question by:Shadowless127
  • 3
4 Comments
 
LVL 22

Accepted Solution

by:
Haresh Nikumbh earned 500 total points
ID: 39225381
icloud account was set up to sync the contacts ? if yes then turn off icloud contact sync.
then turn off Exchange contact sync..

after turn off both, only turn on exchange contacts sync and verify
0
 
LVL 9

Author Comment

by:Shadowless127
ID: 39226148
I am now getting reports it's happening on either iPhones, and at least 1 iPad.
0
 
LVL 9

Assisted Solution

by:Shadowless127
Shadowless127 earned 0 total points
ID: 39256576
Problem was with third party synchronization software they have been running on the exchange server.

iCloud was affecting calendars though, so thatnks for that.
0
 
LVL 9

Author Closing Comment

by:Shadowless127
ID: 39269075
Code2 Exchange Sync was the issue.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
how to add IIS SMTP to handle application/Scanner relays into office 365.
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

896 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now