Solved

Exchange 2010 ActiveSync contacts disappearing from iPhone

Posted on 2013-06-06
4
705 Views
Last Modified: 2013-06-23
We are having an issue where contacts are disappearing from the owner's iphone.  Apparently this was "fixed" before but of course like every other thing that was "fixed" before me he doesn't remember what was done.

I've never had this issue before at my previous jobs (in much bigger environments) so I'm lost on this.
0
Comment
Question by:Shadowless127
  • 3
4 Comments
 
LVL 22

Accepted Solution

by:
Haresh Nikumbh earned 500 total points
ID: 39225381
icloud account was set up to sync the contacts ? if yes then turn off icloud contact sync.
then turn off Exchange contact sync..

after turn off both, only turn on exchange contacts sync and verify
0
 
LVL 9

Author Comment

by:Shadowless127
ID: 39226148
I am now getting reports it's happening on either iPhones, and at least 1 iPad.
0
 
LVL 9

Assisted Solution

by:Shadowless127
Shadowless127 earned 0 total points
ID: 39256576
Problem was with third party synchronization software they have been running on the exchange server.

iCloud was affecting calendars though, so thatnks for that.
0
 
LVL 9

Author Closing Comment

by:Shadowless127
ID: 39269075
Code2 Exchange Sync was the issue.
0

Featured Post

Optimizing Cloud Backup for Low Bandwidth

With cloud storage prices going down a growing number of SMBs start to use it for backup storage. Unfortunately, business data volume rarely fits the average Internet speed. This article provides an overview of main Internet speed challenges and reveals backup best practices.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Short answer to this question: there is no effective WiFi manager in iOS devices as seen in Windows WiFi or Macbook OSx WiFi management, but this article will try and provide some amicable solutions to better suite your needs.
This article explains in simple steps how to renew expiring Exchange Server Internal Transport Certificate.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question