Trying to understand the different between service warranty and service utility.
From what I have learnt service warranty + service utility = service value
Im watching an ITIL video and which states on two different occasions that service warranty
means fit for purpose and then in another part of the video it states service utility also mean
fit for purpose. Whats the point of having two different terms which mean the same thing.
Is ITIL just confusing or is it my lack of understanding? So many terms seems to mean the same thing!
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