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Exchange 2010 Transport Rule

Posted on 2013-06-06
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Last Modified: 2013-06-06
I am trying to create a transport rule that basically limits the To: field so that if the email is sent to help.desk then no other recipients can be added.  We have people sending emails to the help desk and then adding multiple recipients on top of that which are not necessary.  Any help would be appreciated!
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Question by:gfcit
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by:Amit
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That's not possible.
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by:gfcit
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Ok.  Do you think there is any other way to get to the solution, aside from telling people "don't do this!" because that never works.
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by:Amit
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Is helpdesk is a mailbox or or a DL?
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by:gfcit
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It is a mailbox
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by:Amit
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What do you mean by adding multiple recipients on top of that?

Can you share a screenshot
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by:Amit
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According to my understanding, you need a ticketing tool. Like Remedy or Maximo, where user can raise their tickets and ticketing tool can be configured to send an alert to helpdesk mailbox. This way you can avoid the situation you mentioned in your query.
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by:gfcit
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@amitkulshrestha
Basically if I were to create an email and in the To: field I entered "help.desk@mycompany.com" that should be the only email entered.  But users are entering multiple email addresses so not only is help.desk@mycompany.com getting the email but multiple other people are as well, which we don't want to happen.
Unfortunately, we cannot afford a third party ticketing tool, so this is our "workaround".
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by:Amit
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Unfortunately that cannot be controlled. For this issue, you need to educate users how helpdesk process works or as i suggested you can use a ticketing tool. Here is a free tool you can explore
http://www.spiceworks.com/free-help-desk-software/
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by:gfcit
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Just out of curiosity.  Even if we used Spiceworks, wouldn't the user have to submit an email to the ticketing tool, creating the ticket?  What is to prevent them from including multiple people on that email as well?  Seems to me the only solution is to continue telling people the proper way to submit tickets... in which case, never works.
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Amit earned 500 total points
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Computer are still not intelligent enough to take decision by it's own. It still require human inputs for taking any action. In my org, i use ticketing tool, still user prefer to send emails for getting better attention...
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by:gfcit
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So true...
PS. we use Track-IT....
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