Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Adobe Acrobat Distiller Hangup

Posted on 2013-06-06
3
Medium Priority
?
1,646 Views
Last Modified: 2013-09-17
Running Acrobat 9.5.5 on a 2008R2 Enterprise 64 bit Terminal Server. Acrobat 9 (and consequently Distiller) is a 32 bit app.

Starting about a month ago we started getting seemingly random complaints from users unable to make PDF files via the "Adobe PDF" printer. Everything would appear to go normally, but there would be nothing created. When i would subsequently log on as Administrator to that server, Windows would tell me that there were background applications I needed to see (similar to the sort of prompt you get from UAC) and when I would view them there would be all of their PDF files. It was as if the Distiller was handing off the completed PDF jobs correctly, but it was handing them off to Administrator instead of the user that created the job.

Now we're getting (again, seemingly randomly, can't narrow to a specific app, user, circumstance, etc.) the "Adobe PDF" printer failing to distill those jobs in the first place. When I pull up the queue, sure enough there will be job #1 sitting at the top as "ERROR" with others behind it. Pausing the printer, killing job #1, restarting the spooler, and un-pausing the printer will usually take care of it. Sometimes I have to kill all the jobs.

I did notice that the acrodist.exe process is running as "SYSTEM" where as on the other terminal server it runs as the user that originated the job. The other terminal server is 32-bit, though, so I don't know if Windows is working some sort of middleman voodoo on the 64-bit server to get it to talk to the 32-bit print driver, and that is what is causing it to run as SYSTEM. The original problem of the files showing up in the background of the Administrator account made me suspicious of possible account mis-matching, though.

Nothing in the Event logs when this happens. It seemed to start after an Acrobat update 9.3->9.5

Thanks in advance for any help.
0
Comment
Question by:squeamish_ossifrage
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 

Accepted Solution

by:
squeamish_ossifrage earned 0 total points
ID: 39228038
I went ahead and uninstalled 9 tonight and installed 10 (don't have enough licenses for 11). It's still 32-bit, but now it works correctly: Distiller is running as the local user rather than SYSTEM.
0
 
LVL 11

Expert Comment

by:sparab
ID: 39499709
I've requested that this question be closed as follows:

Accepted answer: 0 points for squeamish_ossifrage's comment #a39228038

for the following reason:

This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Get your Conversational Ransomware Defense e‑book

This e-book gives you an insight into the ransomware threat and reviews the fundamentals of top-notch ransomware preparedness and recovery. To help you protect yourself and your organization. The initial infection may be inevitable, so the best protection is to be fully prepared.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

New Windows 7 Installations take days for Windows-Updates to show up and install. This can easily be fixed. I have finally decided to write an article because this seems to get asked several times a day lately. This Article and the Links apply to…
Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
In this fifth video of the Xpdf series, we discuss and demonstrate the PDFdetach utility, which is able to list and, more importantly, extract attachments that are embedded in PDF files. It does this via a command line interface, making it suitable …
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

660 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question