EMail Response Time Measurement in Lotus Notes 8.5.1
Posted on 2013-06-06
I'm looking for some way to be able to monitor/measure how long emails sit in any given user's Lotus Notes inbox before being responded to. Can anyone recommend a way to be able to do this on an individual as well as group basis?
I have some users who are taking an exceptionally long time to respond to requests (based on external feedback) but need data to be able to address the root causes.
The dream situation would be able to have an email come in (capture the date/time and log it) wait until the user answers the email (capture the date/time and log it) and store this information either in a central report or log file so we can determine next steps.