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Windows Live Mail won't go online

Posted on 2013-06-06
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Last Modified: 2013-06-16
I am remotely helping a client with Windows Live Mail on a Windows 7 machine, which has been working for over a year and now won't go online.  The computer is confirmed to be connected to the internet, and all the email settings work on another computer, and have not been changed.  When the program is loaded it asks if we want to go online and when "yes" is selected it reports a failure.

Where do I look to solve the problem of getting Windows Live Mail to go online?
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Question by:MikeMcDade
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5 Comments
 
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Assisted Solution

by:comfortjeanius
comfortjeanius earned 540 total points
ID: 39227275
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Assisted Solution

by:jcimarron
jcimarron earned 520 total points
ID: 39229556
MikeMcDade--If that does not work, try a repair.
Control Panel|Programs and Features|highlight Windows Live Essentials|Click Uninstall/Change in the menu bar.  One of the options you will be offered is Repair.
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Accepted Solution

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MikeMcDade earned 0 total points
ID: 39238911
Thanks for the help.  The references offered eliminated many of the possibilities on where the problem was.

Ultimately, the problem was found to be the Windows 7 Default Settings did not show Windows Live Mail as the default client.

There is no explanation for how it had worked for 1 1/2 years and suddenly stopped working, but the solution was:

1.  Start
2.  Default Programs
3.  Set Program access and computer defaults
4.  Custom
5.  Set Default Email Client to WINDOWS LIVE MAIL
6.  Restart computer for change to take effect

Seems appropriate to split points for the help.
Thanks
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Author Closing Comment

by:MikeMcDade
ID: 39251068
There were many possibilities for the email send and receive failure.  The advice given eliminated some of them.  The ultimate solution was neither of the solutions offered.
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Expert Comment

by:jcimarron
ID: 39251492
MikeMcDade--You are welcome.  Thanks for telling us the solution.
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