Confused about IMAP in Outlook
Posted on 2013-06-06
Someone (previous to me) had set up filter on a customer's webmail so certain messages did not get to his cellphone. THe messages were being received on his Mac Laptop, but not on his PC desktop. On investigation, I found that the Mac was using IMAP and the PC was using POP.
I set up IMAP on the PC desktop and the messages were all received on the PC. The problem is that Outlook created an extraneous PST file that shows up as "Personal Folders" in Outlook, and the actual receiving file is shown with the customer's name. Now messages sent from the Mac are shown in Sent Messages in the IMAP folder, but messages sent from the PC are shown in the Personal Folders file and don't show up on the Mac.
It confuses the customer a little, but he can live with the extraneous file that does nothing, but having to look in 2 places for sent messages is not good - especially since those messages do not get synched with the server. I cannot find the setting to steer the sent messages to the proper folder.
What do I have to do to have the sent messages appear in the proper folder?