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Confused about IMAP in Outlook

Posted on 2013-06-06
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Last Modified: 2013-06-10
Someone (previous to me) had set up filter on a customer's webmail so certain messages did not get to his cellphone.  THe messages were being received on his Mac Laptop, but not on his PC desktop.  On investigation, I found that the Mac was using IMAP and the PC was using POP.

I set up IMAP on the PC desktop and the messages were all received on the PC.  The problem is that Outlook created an extraneous PST file that shows up as "Personal Folders" in Outlook, and the actual receiving file is shown with the customer's name.  Now messages sent from the Mac are shown in Sent Messages in the IMAP folder, but messages sent from the PC are shown in the Personal Folders file and don't show up on the Mac.

It confuses the customer a little, but he can live with the extraneous file that does nothing, but having to look in 2 places for sent messages is not good - especially since those messages do not get synched with the server.  I cannot find the setting to steer the sent messages to the proper folder.

What do I have to do to have the sent messages appear in the proper folder?
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Question by:rhavey
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Frosty555 earned 500 total points
ID: 39227604
The setting for where to save "Sent Mail" items is buried in the Send/Receive Settings.

In Outlook 2007/2010 you can configure the folder where IMAP accounts save their sent mail. In Outlook 2003 you have to create a custom rule to do this for you.

Check out this page:
http://www.msoutlook.info/question/486

One thing to keep in mind - depending on the email service you are using, you may or may not want to configure this. Gmail, for example, automagically saves a copy of any mail sent through their SMTP servers into the Gmail account's Sent folder, so if you configure Outlook to save a copy there too you actually end up with duplicates.  That doesn't sound like it is the case for you, though.

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You can't get rid of the one default "Personal Folders" data file in Outlook because that's where the calendar, contacts, notes etc. are stored. You can just collapse it, though and most clients won't notice it.
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by:rhavey
ID: 39236267
Thank you.  I love it when life is easy.
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