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Troubles with a public WiFi connecting with Nooks and Kindles

Posted on 2013-06-06
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Last Modified: 2014-04-08
I'm supporting a small public library that is using NetGear ProSafe Dual Band Wireless Access Point WAG102.  Using 802.11b/g, channel 11 with no security assigned.

While smartphones and laptops connect with no issues, Nooks and Kindles see the SSID but fail to connect.  Normally with a fail to authenticate error.
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Question by:em04048
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6 Comments
 
LVL 8

Expert Comment

by:engeltje
ID: 39228229
Strange, normally this kind of behaviour affects Apple iPhone and iPad.
Try to set the network to G only instead of B/G

Does this help?
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Author Comment

by:em04048
ID: 39229092
Thanks for the quick reply,   The Wi-Fi was originally set to G only, I changed it to B/G just recently in hopes it would fix it...
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LVL 21

Expert Comment

by:Rick_O_Shay
ID: 39231506
This is mentioned in the Nook's FAQ. Don't know if you have tried it or not.
A lot of times deleting a device's profile and trying it again works.

"Tap the network you want to connect to, and select Forget. Tap the Wi-Fi network again to connect. If you are still having issues, please call customer service at 1-800-THE-BOOK (1-800-843-2665)."
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Author Comment

by:em04048
ID: 39245451
I've previously tried the deleting of the device profile with no success.
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Accepted Solution

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em04048 earned 0 total points
ID: 39896239
It was an unsecured network and once I placed a password on the WiFi, all of the devices started working.
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Author Closing Comment

by:em04048
ID: 39985484
I found the answer myself
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