Troubles with a public WiFi connecting with Nooks and Kindles

I'm supporting a small public library that is using NetGear ProSafe Dual Band Wireless Access Point WAG102. Using 802.11b/g, channel 11 with no security assigned.

While smartphones and laptops connect with no issues, Nooks and Kindles see the SSID but fail to connect. Normally with a fail to authenticate error.

Wireless Networking

Last Comment

em04048

8/22/2022 - Mon

Peter Van den Broeck

6/7/2013

Strange, normally this kind of behaviour affects Apple iPhone and iPad.
Try to set the network to G only instead of B/G

Does this help?

em04048

6/7/2013

ASKER

Thanks for the quick reply, The Wi-Fi was originally set to G only, I changed it to B/G just recently in hopes it would fix it...

Rick_O_Shay

6/8/2013

This is mentioned in the Nook's FAQ. Don't know if you have tried it or not.
A lot of times deleting a device's profile and trying it again works.

"Tap the network you want to connect to, and select Forget. Tap the Wi-Fi network again to connect. If you are still having issues, please call customer service at 1-800-THE-BOOK (1-800-843-2665)."

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William Peck

em04048

6/13/2013

ASKER

I've previously tried the deleting of the device profile with no success.

ASKER CERTIFIED SOLUTION

em04048

2/28/2014

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