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Home based Business network problems

Posted on 2013-06-07
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Last Modified: 2016-11-23
I have a router based business network, one Dell m4600 laptop, the other a Dell 5500 workstation. I also have a Seagate NAS 110 BlackArmor device used for backing up both machines on daily basis. Both machines are running W7 64bit. I should note that I am able to backup from both machines to the NAS device. Also, I should also note that I do have Windows firewall on, but I DO NOT have the firewall on for the router. I was told by Seagate that having two firewalls can cause a problem with their backup software. I had numerous problems getting Seagate backup jobs to run for both machines. I also had problems connecting to the NAS using the “name” of it. I had to use the ip address. While fixing all these issues with the Seagate software, it left me with the following issues….
-I am unable to see the NAS device through windows explorer from the T5500 station. I used to be able to but after doing all the above I cant.
-I can’t access the T5500 shared folders from the 4600 machine, when I used to be able to but again, something changed after correcting all the Seagate issues.
-While I can see the NAS device thru windows explorer from the 4600 machine, I can’t access it. When I try I get prompted for a username and password, and nothing works.
I am not a network person so all this is a problem getting resolved…From top to bottom I think my home based network needs some cleaning up…
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Question by:fdbguy
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6 Comments
 
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Expert Comment

by:helpfinder
ID: 39228643
I am unable to see the NAS device through windows explorer from the T5500 station. I used to be able to but after doing all the above I cant.

if you turn off (temporarly, just for checking if this is the issue) on your T5500 and then try to ping (based on IP) your NAS, are you able to do this? If so, when you start Run and type \\IPaddressOfNAS, are you able to reach it?

-I can’t access the T5500 shared folders from the 4600 machine, when I used to be able to but again, something changed after correcting all the Seagate issues.

again, try to disable (temporarly) fiorewalls on both machines and check then. Again test with IP not a hostname

While I can see the NAS device thru windows explorer from the 4600 machine, I can’t access it. When I try I get prompted for a username and password, and nothing works.

what user name and pass are you using? you should use some active credentials valid for NAS (configured on NAS with privileges to browse location you are trying to reach)
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by:fdbguy
ID: 39228866
for the  below...I am able to access the NAS from both machines while its on......but the firewall IS still on.. I then unpluged the NAS and was NOT able to access it from either machine.

if you turn off (temporarly, just for checking if this is the issue) on your T5500 and then try to ping (based on IP) your NAS, are you able to do this? If so, when you start Run and type \\IPaddressOfNAS, are you able to reach it?

for the other items you mentioned...With the firewall off...I am able to access the NAS thru windows explorer , by ip address or the named NAS (add/delete files too) without using a username/password. It seems the firewall is the problem...
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helpfinder earned 500 total points
ID: 39228874
then you have to turn off firewall or set fw rules accourding your needs to have NAS accessible also when fw is turned on
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Author Comment

by:fdbguy
ID: 39228919
I don't want to be setup with no Firewall, so I will set the firewall to meet the NAS requirements. Shall I start a new ??
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by:helpfinder
ID: 39229329
So running firewall should be just windows firewall on each of your clients, right?
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Author Comment

by:fdbguy
ID: 39230310
Actually windows explorer is still not showing the named icons for the NAS or the other workstation in the network. This is the case on both machines. I am able to connect to each though by using the run command though.
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