Exchange 2003 Delivery Receipts

we have a user in our domain who is sending delivery and read receipts to other users inside our domain. She is claiming that sometimes she is getting the delivery receipt and sometimes she is not even though she knows that the email was delivered. She said she will somtimes get the read receipt but not the delivery receipt.

As i said all users are on our domain running Exchange 2003 and they are using Outlook 2010.

Just wondering if anyone came across this and if they know what could be happing.

thanks
jdemocccAsked:
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Simon Butler (Sembee)Connect With a Mentor ConsultantCommented:
Sporadic reports are almost impossible to diagnose. Reciepts are flaky enough anyway.

Simon.
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Simon Butler (Sembee)ConsultantCommented:
If you were to send me an email with a read receipt on it, then you wouldn't get the receipt back as I consider them rude. Therefore it is possible that the recipients have blocked the receipt going back.

Delivery receipt should be seen in message tracking and you can see what Exchange did with the message. They can get blocked by some AV/Antispam products.

Simon.
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jdemocccAuthor Commented:
well yeah i know the user can decline read receipts. but in this case, she knows the user received an email as she received of a read receipt but she was not receiving the delivery receipt from that same email. She said this is happening sporadically.
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