Auto Correct in OUTLOOK 2010 fails to work on one word "THanks"

I have an user with WORD 2010. When she types "THanks", it does not changes to "Thanks".
It used to correct that mistake, but all of sudden no more.
She added the following entry to Auto-Correct, "Replace THanks with Thanks", but to no avail.
All other mis-spelled words seem to get corrected so far except this particular word.

Any idea?
sgleeAsked:
Who is Participating?

[Webinar] Streamline your web hosting managementRegister Today

x
 
phoenix5ireConnect With a Mentor Commented:
The Auto Correct list files are located here:
C:\Users\%username%\AppData\Roaming\Microsoft\Office\MSO**.acl
*they are file type: AutoCorrect List File (.acl)

Try the following steps.
1. Navigate to C:\Users\%username%\AppData\Roaming\Microsoft\Office
2. There will be two MSO*.acl files, make a backup of these two files, copy/paste them to your Temp folder (wherever).
3. Delete the MSO1033.acl file
4. Open Word or Outlook, click on the round Office Button (at the top left-hand corner) > Word Options > Proofing > AutoCorrect Options, then click on OK and exit Word (this should re-create the default acl file which is MSO1033.acl)

Check your issue again and see if it still exit. If it does, do a Office Repair via Add/Remove Programs for Office, click the "Change", Repair option.
If Repair doesn't work, there's only one last resort, Remove/Reinstall Office.
0
 
Alex_WCommented:
Has this been added to the dictionary by mistake?

http://support.microsoft.com/kb/322198
0
 
phoenix5ireCommented:
I would check the Custom Dictionaries to make sure it's not in this list, if it is, correct it. *see Alex_W's support link.
I would then check your Auto-Correct List.
0
Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!

 
sgleeAuthor Commented:
I checked Customer Dictionary in her WORD, but I do not see that word "THanks".
In both her WORD and OUTLOOK 2010, when I type "THanks", it adds "underline" in red color.
0
 
sgleeAuthor Commented:
I also checked AutoCorrect "Replace text as you type" section and the word "THanks" is not there. Like I said, she added it after OUTLOOK failed to correct, but it did not work. She removed it from Autocorrect and restarted, but to no avail.
0
 
BrandonProject Manager, IT Systems and Software DesignCommented:
Have you tried to reinstall/reset the dictionary?

http://support.microsoft.com/kb/970826
0
 
sgleeAuthor Commented:
@KCCOIT
Sorry for the late reply. I have been out for a couple of weeks.
I have followed & tried all of the suggestions in KB 970826 and including uninstall/install PROOFING in WORD 2010, but to no avail.

If no one has any more suggestions, I like to close this case.
0
 
phoenix5ireCommented:
Have you tried another word to see if Auto Correct is working properly at all?

i.e.
"Thaks " replace with "Thank You"  ?
0
 
sgleeAuthor Commented:
I added a new entry and it worked immediately.
However when I added "THanks" with "Thanks", it did not work
0
 
phoenix5ireCommented:
Sglee,
It sounds almost comical but not. It looks like it may not be a dictionary problem but a formatting option in the AutoCorrect settings, see attached screenshot. Make sure the "Capitalize first letter of sentences" is checked.

If the capitalize option is not the issue, have you tried deleting and creating a new dictionary?
Browse to this location and make a copy, then delete the file:
C:\Users\*username*\AppData\Roaming\Microsoft\UProof\CUSTOM.dic

Then go to Word, enter in new word and add into Dictionary, Outlook should pick it up.
Capture.PNG
0
 
sgleeAuthor Commented:
I agree on "it is almost comical"...
Make sure the "Capitalize first letter of sentences" is checked. ---> it was checked.
have you tried deleting and creating a new dictionary? ---> How can I add back some of custom words that the user has been adding to the dictionary?
0
 
phoenix5ireCommented:
Adding words back, the Custom.dic file is just a text file. Thus the reason to "copy" it off to another location, you can even just rename it and it would be a new file when you create a new one (dictionary). To add words back, you can just open the old file and copy/paste all the words back into the new one, then "save".
0
 
sgleeAuthor Commented:
Where is AutoCorrect words saved?
0
 
sgleeAuthor Commented:
I have already run office repair over the weekend, but to no avail.
But I will try to remove ACL file and post the result this evening.
0
 
sgleeAuthor Commented:
Like you instructed, I moved two ACL files into another folder, opened AutoCorrect window in WORD, closed WORD, and I saw those two files re-created.
When I typed "THanks", it immediately replaced it with "Thanks".
It WORKED!!!  Thank you.
0
 
phoenix5ireCommented:
Great, glad it worked for you. Seems the default Auto Correct was corrupt, even though it appears to be functioning.

Thanks. :)
0
All Courses

From novice to tech pro — start learning today.