Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Remote Support Solutions

Posted on 2013-06-07
10
599 Views
Last Modified: 2013-06-15
We currently use Goto Meeting for remote support.

1)   It is HIPAA compliant
2)   It has a conference bridge we use some times.
3)   It allows the end user to feel good because they can take back control easily.

With windows 7 it has some flaws if UAC is turned on but I suspect most do.

We are considering if we should change to something other than GotoMeeting.

The reason I am sure is the cost.  

Any Cheap or free solutions that provide the same functionality that still support the items listed above most item #1?
0
Comment
Question by:wrmichael
10 Comments
 
LVL 42

Accepted Solution

by:
Amit earned 167 total points
ID: 39229316
You can try team viewer free solution.
http://www.teamviewer.com/hi/index.aspx
0
 
LVL 32

Assisted Solution

by:Paul Sauvé
Paul Sauvé earned 167 total points
ID: 39229335
TeamViewer is free for non-commercial use only!
0
 
LVL 11

Author Comment

by:wrmichael
ID: 39229343
We support thousands of clients.   Would team viewer provide a portal for customers to log into and download a client or is this more for Corporate networks?
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 53

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 166 total points
ID: 39229417
I've been using LogMeIn for many years:
https://secure.logmein.com/

With respect to HIPAA, this is documented in a publication entitled, "LogMeIn HIPAA Considerations", available for download at:
https://secure.logmein.com/welcome/documentation/EN/pdf/common/LogMeIn_HIPAA.pdf

You'll need to make your own decision on whether or not you're satisfied with its HIPAA compliance.

I use the Free version and have been extremely happy with it (and I've never run into any UAC issues), but you may need one of the paid versions in order to meet all of your requirements. They have a "Which Product Is Right for You?" wizard that may help:
https://secure.logmein.com/whichproduct/

Regards, Joe
0
 
LVL 11

Author Comment

by:wrmichael
ID: 39229451
Does logmein.com provide a mechanism where I can email or read off a code and have the customer join my session?
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 39229726
> Does logmein.com provide a mechanism where I can email or read off a code and have the customer join my session?

No. For that you want their service called "join.me":
https://join.me/

It's from the LogMeIn folks. I've been using this since it was introduced and have also been very happy with it (also no UAC issues). It creates a 9-digit code that you give to users to join your session (you do a "Share" and they do a "Join"). But I don't know if it has the same degree of HIPAA compliance that LogMeIn does...you'll need to research that. Regards, Joe
0
 
LVL 11

Author Comment

by:wrmichael
ID: 39234869
I was looking for more feedback but so far here is what my research and took me too:

GotoMeeting
JoinMe
MiKoGo
GotoAssist
YuGMA
WebEx
TeamViewer.

WebEx has a free version if you don't want Telephone conferencing.

I am waiting on HIPAA compliance or statements from the ones that did not post it.

If anyone else has other software they have used please do provide input.
0
 
LVL 11

Author Comment

by:wrmichael
ID: 39239733
Today we tried join.me.   Very slow and clunky.

Team viewer was much better. Gotomeeting and team viewer are comparable in quality.

More come come.
0
 
LVL 11

Author Closing Comment

by:wrmichael
ID: 39249192
I was hoping for more community involvement but I'm going to give out points for participation.  

Thanks for the ideas and opinions.
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 39250268
You're welcome...and thanks for the points. If you get a moment, please post back here letting us know what solution you deployed, your experiences with it, and what you found out about its HIPAA compliance...would be very helpful for other EE members faced with a similar situation. Thanks, Joe
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
PCAnywhere 2 134
SugarSync Data Synchronisation substitute 2 66
WinX Downloader fails to analyze. 10 55
Need software for photo capture from TV tuner card 20 70
Most of the applications these days are on Cloud. Cloud is ubiquitous with many service providers in the market. Since it has many benefits such as cost reduction, software updates, remote access, disaster recovery and much more.
Each year, investment in cloud platforms grows more than 20% (https://www.immun.io/hubfs/Immunio_2016/Content/Marketing/Cloud-Security-Report-2016.pdf?submissionGuid=a8d80a00-6fee-4b85-81db-a4e28f681762) as an increasing number of companies begin to…
XMind Plus helps organize all details/aspects of any project from large to small in an orderly and concise manner. If you are working on a complex project, use this micro tutorial to show you how to make a basic flow chart. The software is free when…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…

808 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question