Solved

Remote Support Solutions

Posted on 2013-06-07
10
600 Views
Last Modified: 2013-06-15
We currently use Goto Meeting for remote support.

1)   It is HIPAA compliant
2)   It has a conference bridge we use some times.
3)   It allows the end user to feel good because they can take back control easily.

With windows 7 it has some flaws if UAC is turned on but I suspect most do.

We are considering if we should change to something other than GotoMeeting.

The reason I am sure is the cost.  

Any Cheap or free solutions that provide the same functionality that still support the items listed above most item #1?
0
Comment
Question by:wrmichael
10 Comments
 
LVL 43

Accepted Solution

by:
Amit earned 167 total points
ID: 39229316
You can try team viewer free solution.
http://www.teamviewer.com/hi/index.aspx
0
 
LVL 32

Assisted Solution

by:Paul Sauvé
Paul Sauvé earned 167 total points
ID: 39229335
TeamViewer is free for non-commercial use only!
0
 
LVL 11

Author Comment

by:wrmichael
ID: 39229343
We support thousands of clients.   Would team viewer provide a portal for customers to log into and download a client or is this more for Corporate networks?
0
Migrating Your Company's PCs

To keep pace with competitors, businesses must keep employees productive, and that means providing them with the latest technology. This document provides the tips and tricks you need to help you migrate an outdated PC fleet to new desktops, laptops, and tablets.

 
LVL 53

Assisted Solution

by:Joe Winograd, EE MVE
Joe Winograd, EE MVE earned 166 total points
ID: 39229417
I've been using LogMeIn for many years:
https://secure.logmein.com/

With respect to HIPAA, this is documented in a publication entitled, "LogMeIn HIPAA Considerations", available for download at:
https://secure.logmein.com/welcome/documentation/EN/pdf/common/LogMeIn_HIPAA.pdf

You'll need to make your own decision on whether or not you're satisfied with its HIPAA compliance.

I use the Free version and have been extremely happy with it (and I've never run into any UAC issues), but you may need one of the paid versions in order to meet all of your requirements. They have a "Which Product Is Right for You?" wizard that may help:
https://secure.logmein.com/whichproduct/

Regards, Joe
0
 
LVL 11

Author Comment

by:wrmichael
ID: 39229451
Does logmein.com provide a mechanism where I can email or read off a code and have the customer join my session?
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 39229726
> Does logmein.com provide a mechanism where I can email or read off a code and have the customer join my session?

No. For that you want their service called "join.me":
https://join.me/

It's from the LogMeIn folks. I've been using this since it was introduced and have also been very happy with it (also no UAC issues). It creates a 9-digit code that you give to users to join your session (you do a "Share" and they do a "Join"). But I don't know if it has the same degree of HIPAA compliance that LogMeIn does...you'll need to research that. Regards, Joe
0
 
LVL 11

Author Comment

by:wrmichael
ID: 39234869
I was looking for more feedback but so far here is what my research and took me too:

GotoMeeting
JoinMe
MiKoGo
GotoAssist
YuGMA
WebEx
TeamViewer.

WebEx has a free version if you don't want Telephone conferencing.

I am waiting on HIPAA compliance or statements from the ones that did not post it.

If anyone else has other software they have used please do provide input.
0
 
LVL 11

Author Comment

by:wrmichael
ID: 39239733
Today we tried join.me.   Very slow and clunky.

Team viewer was much better. Gotomeeting and team viewer are comparable in quality.

More come come.
0
 
LVL 11

Author Closing Comment

by:wrmichael
ID: 39249192
I was hoping for more community involvement but I'm going to give out points for participation.  

Thanks for the ideas and opinions.
0
 
LVL 53

Expert Comment

by:Joe Winograd, EE MVE
ID: 39250268
You're welcome...and thanks for the points. If you get a moment, please post back here letting us know what solution you deployed, your experiences with it, and what you found out about its HIPAA compliance...would be very helpful for other EE members faced with a similar situation. Thanks, Joe
0

Featured Post

ScreenConnect 6.0 Free Trial

Explore all the enhancements in one game-changing release, ScreenConnect 6.0, based on partner feedback. New features include a redesigned UI, app configurations and chat acknowledgement to improve customer engagement!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Christmas family picture with greetings 19 125
MSDN Licensing query 5 122
Moving files from folder to folder 8 49
Amazon backup  - keep forever 1 61
The next five years are sure to bring developments that are just astonishing, and we will continue to try to find the balance between connectivity and security. Here are five major technological developments from the last five years and some predict…
Do you know what to look for when considering cloud computing? Should you hire someone or try to do it yourself? I'll be covering these questions and looking at the best options for you and your business.
An overview on how to enroll an hourly employee into the employee database and how to give them access into the clock in terminal.
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

679 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question