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Installing BES 4.1. Tried to install MAPI Client. Brought down our exchange environment!

Posted on 2013-06-07
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Last Modified: 2013-06-07
hi guys,

I'm installing BES 4.1. I'm at a stage during the installation where the BES is showing the screenshot provided.

I thought I needed to install the Exchange System Manager. However, I went ahead and installed the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1. After I did that, people called up saying that they were unable to log onto Outlook. I looked in the event viewer of our the live environment (running Exchange 2000) and it said:

The MAPI call 'OpenMsgStore' failed with the following error:
The attempt to log on to the Microsoft Exchange Server computer has failed.

So I uninstalled the MAPI from the BES server and restarted the services on the Exchange server and things began working again.

What gives?! Is it because I needed to install the System Manager instead of the MAPI Client? How can I install this BES 4.1 and silly screenshot it gives me without causing disruption like that again?

thanks guys
yashy
MAPI.jpg
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Question by:Yashy
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Amit earned 1500 total points
ID: 39229514
Exchange 2000? Pretty old now. Also you should install BES on different server not on Exchange server.
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by:Yashy
ID: 39229525
I know, we're migrating these guys onto 2010 in weeks to come.

BES is on its own server. No Exchange on there, which is why I want to install the system manager. When I installed the MAPI client on the BES, it affected the Exchange environment on another server.
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