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Quickbooks Pro 13 on a 2008R2 Terminal Server

Posted on 2013-06-07
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Last Modified: 2013-07-04
Hi Experts,

We have a terminal server running quick books pro 13 for a client

Now first and foremost, i know quickbooks support wont support this configuration, as they only support Enterprise on terminal server

However i also know that many have had success stories regardless. After all, where there is a will there is a way

Quickbooks runs fine for the most part, however there are a few problems that i wanted to see if anyone else had encountered and even maybe resolved?

-Users opening company files sometimes retain the file in single user mode, preventing access by others
-The default printer is not pulled through, instead it shows the first printer available on the list, and even if you pick the correct default printer, the next time you log in and go to print, it has reverted

Any one know of ways around these issues?
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Question by:FSIFM
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16 Comments
 
LVL 79

Expert Comment

by:arnold
ID: 39231031
You have to switch to multihost.
The version must be multi user and the system where the company files are, must run the dbmanager that monitors the filesystem where the company files are stored and have ports open for the clients to be able to connect this monitoring service to arbitrate access.
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Author Comment

by:FSIFM
ID: 39234027
Hi Arnold,

So even though all the files are on the one server and accessed via terminal server, it has to be set to multihost mode?

Can this scan be done whilst the system is in use?
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LVL 79

Expert Comment

by:arnold
ID: 39235008
Yes, you have to have a DB engine that will arbitrate the connections/access.
In single host mode, only one user can access a company file.
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LVL 4

Author Comment

by:FSIFM
ID: 39236937
Hi,

I have added all of the company files to the DB engine, but they still default to single user mode? And the printer is still not set to the default?
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LVL 79

Expert Comment

by:arnold
ID: 39237049
The company file has to be opened and switched to multi. The db engine is the arbitrator and its presence will not auto-switch the functionality.
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LVL 4

Author Comment

by:FSIFM
ID: 39237067
But then i don't understand why it needed to be modified as you suggested, if it wont fix the issues i raised in the opening question?
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LVL 79

Expert Comment

by:arnold
ID: 39237190
To support multi-user access to a file the DB monitor must be running.
Without the DB running, the reference within the NDB file will point to an instance that cannot be contacted and will periodically cause users that the file can not be opened.
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Author Comment

by:FSIFM
ID: 39240292
ok, is there any way to force files to by default open in multi?

And also any idea on the printer issue?
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LVL 79

Expert Comment

by:arnold
ID: 39240877
No.  The multi has to be set.  Not sure whether you can modify the .ND file to indicate this is a multi-host file.
Look at one first.  Change its status to multi and close. then look at the .nd file again.

How are the printers assigned?
If you look at the system's printer and devices?
Which printer is set as default?
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LVL 4

Author Comment

by:FSIFM
ID: 39240939
Printers are mapped by citrix. If the users look in word or excel it indeed has marked the correct printer as the default. However quickbooks just sorts them alphabetically for some reason
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LVL 79

Expert Comment

by:arnold
ID: 39240964
I believe Office products are configurable within the application which is the default printer or they use the last one used.

Please see which printer is set as default in your start printer and devices?
Does your citrix environment allow you to attach your "local" printer to the session?
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LVL 4

Author Comment

by:FSIFM
ID: 39252790
Hi Arnold,

Yes it allows their local printers to be attached to the session, and pulls in their default printer

There are no printers on the TS directly as it sits in a data center so, its just these remote printers that it uses

Im not sure if thats the reason as obviously it re-maps the printers everytime they log back in?
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LVL 79

Expert Comment

by:arnold
ID: 39252825
The user's local default reinterpret will be the TS default printer provided TS has the printer's drivers installed.
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LVL 4

Author Comment

by:FSIFM
ID: 39253343
hmmm the drivers arent installed on the server, instead citrix passes these through...

However that said they are also experiencing an issue now with printing muitl-paged documents, in which the format and content go off for pages past the first few
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LVL 79

Accepted Solution

by:
arnold earned 2000 total points
ID: 39254724
Unfortunately, it sounds as though the drivers might be mismatched, etc.
0
 
LVL 4

Author Comment

by:FSIFM
ID: 39256618
I'll try and get the printer drivers installed on the server and see if that makes a difference
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