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outlook owa

Posted on 2013-06-07
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Last Modified: 2013-06-11
in our outlook owa, if someone has an attachment for a voice message, so it would be a .wav file
for the user, She states that whenever she clicks on a link that links to the attachment for the wav file, it will open a blank page
I tried a test machine WinXP, IE8, and my attachment isn't even there in OWA, but in actual outlook, it is there as an attachment and opens without a problem.
On my test machine, In IE I put our OWA address in the list of trusted sites, and trusted sites security level is low.
any ideas on how to get this to work so that in OWA you could just double click the wav attachment and it opens with media player?
PS. she can save the wav file. then it opens fine. she would prefer to double click it
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Question by:JeffBeall
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4 Comments
 
LVL 3

Expert Comment

by:Hir0
ID: 39229935
In windows 7 you Goto Control Panel\Hardware and Sound\AutoPlay then choose a default player for audio files.  


XP Media Player

Open WMP
click on Tools
click on Options
click on File Types
click on the file type you what to associate with WMP (wav) and click
on apply


XP autoplay
http://msdn.microsoft.com/en-us/magazine/cc301341.aspx
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Author Comment

by:JeffBeall
ID: 39230162
on my xp box, I made sure that .wav file were associated with media player, and checked WMP like you have in your post, and it is all setup correctly.
but I'm still not even seeing the attachment in OWA?
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Accepted Solution

by:
Hir0 earned 2000 total points
ID: 39234616
Not showing up issue:

What version(s) of Exchange are you using.  There is a known issue where attachments sent from an OWA 2010 user to an OWA 2003 user doesnt show up due to silverlight.

http://support.microsoft.com/kb/2400041

Not autostarting wav from browser:
Have you tried a different browser for the sake of testing?  Try chrome of firefox to completely rule out the backend.
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Author Closing Comment

by:JeffBeall
ID: 39239767
thank you
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